酒店回复: Hi Jennifer, thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay, and we understand how unsettling that must have been. We take situations like this very seriously. Your feedback has already prompted us to review and strengthen our check in procedures and room access protocols to ensure this does not happen again. While our property uses contactless check in for guest convenience, it’s clear that in this instance, things did not go as they should have, and for that, we sincerely apologize.
2.0分
其他
原文
翻译提供方：Google
房间很干净。沙发几乎是新的。房间不大，但可以容纳两人。然而，淋浴间非常小，床也很不舒服。
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酒店回复: Hi William, thank you for your feedback and for taking the time to share your experience. We’re glad to hear you found the room clean and the furnishings in good condition. However, we’re sorry that the shower size and bed comfort did not meet your expectations. Your comments are important to us and have been shared with our team so we can explore improvements in these areas. We appreciate your stay and hope you’ll consider giving us another chance in the future.
2.0分
其他
原文
翻译提供方：Google
很久以前它可能很不错，但他们所做的升级还不够
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酒店回复: Hi Nathan, thank you for taking the time to leave a review. We’re sorry to hear that the updates didn’t meet your expectations. We’re always working on improvements and genuinely value feedback like yours to help guide future upgrades. If you have specific suggestions on what could’ve made your stay better, we’d love to hear them. Your input helps us continue to improve the experience for all our guests.
5.0分
情侣出游
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A water pipe burst just before we got there, so the manager gave us a deluxe room. It was roomy and very clean. Its close to the park forest trails. I would stay here again.
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酒店回复: Thank you for your kind words! We’re glad we could accommodate you in a deluxe room and that you enjoyed the space and cleanliness. It’s great to hear you appreciated our location near the park and trails. We’d love to welcome you back anytime.
4.0分
其他
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Spacious room, clean, big bathroom, bigger refrigerator, wall shelves, electric shoe dryer, …everything we need. It is close to every natural beauties in Mt Shasta area. We strongly recommend this place to stay. By the way, it would be better to have power outlet and USB charging station next to the dining table.
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酒店回复: Were so glad you enjoyed your stay! We hope you come back with us and stay again!
5.0分
朋友出游
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On a girls' motorcycle trip to Southern Oregon, we stopped in Mount Shasta and had the best stay at Summit View Inn! Plenty of places to eat and drink within walking distance (5-10 mins), and the staff was super friendly. You'll receive a code for self-check in on the day of your arrival. The rooms are cozy, cute, and have lots of places to hang all your gear-- including bicycles, if that's your speed.
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酒店回复: Were so glad you guys had a great time! We hope to have you back in the future!
3.0分
情侣出游
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The beds were comfortable and the room was relatively clean. However, the property is run-down and in poor repair. Minimal supplies provided in the room, no conditioner or lotion, no hair dryers. Poor lighting.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the beds comfortable and the room clean, but we’re sorry to learn that other aspects didn’t meet expectations. Your comments about the room amenities and lighting are very helpful, we’ll be reviewing these areas to see where we can make improvements. We appreciate your input as we continue to update and maintain the property.
4.0分
其他
property was clean, sheets clean,updated , fast response to requests, staff was helpful and accomadating
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酒店回复: Thank you for your kind review. We’re glad to hear you found the property clean, the staff helpful, and that your requests were responded to quickly. We appreciate your feedback and look forward to welcoming you back in the future.
5.0分
情侣出游
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Cool place for outdoor adventures with room equipped with ski and bike racks and hooks to hang stuff to dry, etc. Clear floors and bed.
Bare bone.
Easy check-in done through prior electronic registration and door code.
Right in Shasta.
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酒店回复: Thank you for your wonderful review. We’re glad you enjoyed the outdoor friendly amenities and found the check-in process smooth. It’s great to hear you appreciated the convenient location and clear, comfortable rooms. We hope to welcome you back for your next Shasta adventure.
我们玩得很开心，酒店不错，我们很满意。
远离
预订当天现场没有工作人员。不得不打电话叫人去拿房间的房卡，但房间已经被占了！房间没有办法防止其他人像我们之前遇到的客人一样，半夜拿到房卡闯进来。我们离开了酒店，另找了一家住。老板拒绝退款。
房间很干净。沙发几乎是新的。房间不大，但可以容纳两人。然而，淋浴间非常小，床也很不舒服。
很久以前它可能很不错，但他们所做的升级还不够
A water pipe burst just before we got there, so the manager gave us a deluxe room. It was roomy and very clean. Its close to the park forest trails. I would stay here again.
Spacious room, clean, big bathroom, bigger refrigerator, wall shelves, electric shoe dryer, …everything we need. It is close to every natural beauties in Mt Shasta area. We strongly recommend this place to stay. By the way, it would be better to have power outlet and USB charging station next to the dining table.
On a girls' motorcycle trip to Southern Oregon, we stopped in Mount Shasta and had the best stay at Summit View Inn! Plenty of places to eat and drink within walking distance (5-10 mins), and the staff was super friendly. You'll receive a code for self-check in on the day of your arrival. The rooms are cozy, cute, and have lots of places to hang all your gear-- including bicycles, if that's your speed.
The beds were comfortable and the room was relatively clean. However, the property is run-down and in poor repair. Minimal supplies provided in the room, no conditioner or lotion, no hair dryers. Poor lighting.
property was clean, sheets clean,updated , fast response to requests, staff was helpful and accomadating
Cool place for outdoor adventures with room equipped with ski and bike racks and hooks to hang stuff to dry, etc. Clear floors and bed.
Bare bone.
Easy check-in done through prior electronic registration and door code.
Right in Shasta.