酒店回复: Dear Valued Guest,--Thank you very much for choosing to stay at Citadines Connect Rochester Singapore and for taking the time to share your detailed feedback.We are delighted to know that you enjoyed the peaceful environment during the Chinese New Year holiday. Being located within a business district allows us to offer a tranquil setting, particularly during festive periods, and we are pleased that this contributed positively to your stay.It is also wonderful to hear that you found your room to be clean and tidy. Maintaining high standards of cleanliness and comfort is a priority for us, and your kind acknowledgment is truly appreciated.Regarding the drinking water arrangement, we appreciate your understanding of our sustainability initiative. While bottled water is not provided in the rooms, the water dispensers located along the hallway are part of our commitment to reducing single-use plastics while ensuring our guests continue to enjoy convenient access to fresh drinking water.We are especially grateful for your compliments on our front desk team. Providing friendly and efficient service is at the heart of what we do, and your recognition will certainly be shared with the team as encouragement.Thank you once again for your valued feedback. We sincerely look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Valued Guest, Greetings from Citadines Connect Rochester Singapore.Thank you for taking the time to share your detailed feedback following your recent stay. We are delighted to hear that you found the room clean upon arrival, the facilities excellent, and the location convenient with excellent transport links. It is also encouraging to know that you appreciated the soundproofing, air conditioning, and environmentally friendly facilities provided throughout the hotel.We sincerely apologise for the disappointment caused by our cleaning schedule. Please allow us to share that our rooms are serviced three times a week, except Sundays, and this information is available on our landing page on the Ctrip website under the section Fine Print to help guests make informed decisions prior to booking. We seek your kind understanding in this matter and will continue to explore ways to better communicate this to our guests.Thank you once again for sharing your experience. Your feedback is invaluable in helping us enhance both our facilities and services, and we hope to have the opportunity to welcome you back in the future.We are at your service, and we wish you well.Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Connect Rochester Singapore.Thank you for taking the time to share your feedback following your stay with your partner. We are delighted to hear that you appreciated the convenient location of our hotel, the spaciousness of your room, and the environmentally friendly amenities such as the water dispenser and glass kettle. It is also wonderful to know that our receptionist made a positive impression with polite and welcoming service, reflecting the commitment of our team to create a pleasant experience for our guests.We sincerely apologise for the disappointment and any discomfort caused by our cleaning schedule. Please allow us to share that our housekeeping schedule is carried out three-times a week except Sunday as stated on Ctrip website under the section Fine Print. We seek your kind understanding in this matter. We truly appreciate your valuable feedback and are pleased that overall you were satisfied with your stay. We sincerely thank you for giving us the great pleasure and privilege of hosting you and your partner at our hotel and we look forward to welcoming you back for another comfortable and enjoyable visit.We are at your service, and we wish both of you well.Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear SERENNAAA,Greetings from Citadines Connect Rochester Singapore.Thank you for sharing your detailed feedback following your stay. We are delighted to hear that you found the environment clean and quiet, and that our team was able to assist you promptly with any minor issues. It is also wonderful to know that you appreciated the convenience of nearby amenities and our eco-friendly initiatives. All of us have truly enjoyed being of service to you, and your thoughtful comments are greatly valued. We earnestly look forward to welcoming you back to Citadines Connect Rochester Singapore for another enjoyable stay.We are at your service, and we wish you well.Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Valued Guest,Warmest greetings from Citadines Connect Rochester Singapore.Thank you for taking the time to share your feedback regarding your recent four night stay with us. We are pleased to know that you found our location convenient, with easy access to the subway station just a few minutes’ walk away, as well as nearby shopping malls, restaurants, and supermarkets. The accessibility and vibrant surroundings are indeed aspects many of our guests value.We also appreciate your candid comments regarding the service experience. While we understand that some guests prefer a more independent and private stay, we regret if you felt that the level of engagement or support was limited during your visit. Our team is always available and ready to assist, and we apologise if this was not clearly communicated or experienced. Your feedback is important to us as we continuously strive to ensure that every guest feels well cared for and supported throughout their stay.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even more attentive and memorable experience in the future.Warm regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Baixiaobaibeatrice,Greetings from Citadines Connect Rochester Singapore.Thank you for sharing your feedback following your stay. We are pleased to know that you found your stay comfortable and that our location served your needs well for your visit to the Singapore Zoo. It is wonderful to hear that you appreciated the convenience and cost-effectiveness of staying with us.Should your travels bring you back to Singapore and you wish to find accommodation near the city, we would like to share that The Ascott Limited has a total of 21 serviced residences, hotels, and social living residences located in various parts of our city-state, offering a range of options to suit different travel needs.We look forward to welcoming you back for another enjoyable stay in the future.We are at your service, and we wish you well. Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Qingziqingya,Warm greetings from Citadines Connect Rochester Singapore.Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate your balanced and thoughtful comments, which provide us with valuable insights into your experience.We are pleased to know that you enjoyed the generally quiet environment, our landscaped surroundings, and the swimming pool, as well as the service provided by our team.At the same time, we sincerely regret the inconvenience you experienced with the shower facilities. Please accept our apologies for the low water pressure and the condition of the showerhead, as this is certainly not the standard we strive to maintain. Your feedback has been shared with our maintenance team to ensure thorough inspection and corrective action.We also acknowledge your comments regarding our location and the travel time required to reach major attractions. While our property is designed to offer a calm and relaxed setting away from the city center, we understand that location preferences vary depending on travel needs.With regard to the request for a credit card at check-in, please allow us to clarify that this is part of our standard verification procedure to facilitate incidental charges, should any arise during the stay, even when no deposit is required. We apologize if this was not clearly explained and appreciate you bringing this to our attention so that we may improve our communication with future guests.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back to Citadines Connect Rochester Singapore and provide you with an improved and more seamless experience.Warm regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Kaentamanchong,Greetings from Citadines Connect Rochester Singapore.Thank you for sharing your feedback following your stay with us. We sincerely regret that your experience did not meet your expectations.We would like to clarify that information regarding the size of our rooms and the housekeeping schedule is provided on our hotel’s landing page on Ctrip and Trip.com. Each room category displays its respective size, and under the section The Fine Print – Hotel Notes, the housekeeping schedule is stated as three times a week, except Sundays. This information is provided to help guests make informed decisions when selecting their accommodations. We seek your kind understanding in these matters. Please accept our apologies for any inconvenience caused during your stay. Your feedback has been noted, and we will review it carefully to identify areas where service and communication can be improved.We wish you well.Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Connect Rochester Singapore.Thank you for staying with us and for sharing your detailed feedback. We are delighted to know that you found our lobby comfortable and spacious, and that your room was quiet, clean, and offered a pleasant view through the floor-to-ceiling windows.We are glad that you enjoyed the convenient location, with easy access to the swimming pool, nearby shopping mall, and wide selection of restaurants. Your comments are greatly appreciated and encourage us to continue providing a comfortable and enjoyable stay for all our guests.All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we truly look forward to welcoming you back. We are at your service, and we wish you well. Kind regards,The management of Citadines Connect Rochester Singapore

酒店回复: Dear hellomity,Thank you very much for choosing to stay with us at Citadines Connect Rochester Singapore and for sharing such positive and encouraging feedback.We are delighted to learn that your business trip was complemented by a comfortable and pleasant stay. It is wonderful to know that you enjoyed the peaceful environment, attentive service, and our breakfast offerings. Your satisfaction is truly important to us, and we are especially pleased that our hotel provided a quiet and relaxing atmosphere that met your needs during your business travel.Your strong recommendation and intention to return are greatly appreciated and serve as a meaningful motivation for our entire team.We look forward to welcoming you back to Citadines Connect Rochester Singapore on your next business trip and remain at your service should you require any assistance to make your future stays even more enjoyable.Warm regards,The management of Citadines Connect Rochester Singapore