酒店回复: Thank you for staying at Canopy by Hilton Toronto Yorkville and for sharing your feedback.We’re so pleased to hear that you enjoyed our artistic vibe, quiet atmosphere, and convenient location near the subway and Toronto’s many attractions. It’s wonderful to know you found your stay worthwhile and that you would choose to return.Thank you again for choosing Canopy by Hilton Toronto Yorkville. We look forward to welcoming you back on your next visit.Positively yours,Aura CastroWelcome Desk Supervisor
酒店回复: We are truly sorry to learn about your experience and sincerely apologize for the cleanliness and service issues you encountered during your stay. This is certainly not the standard we strive to provide, and we understand how frustrating this situation must have been. Please rest assured that your comments have been shared with our management and housekeeping teams for immediate review and improvement.Your feedback is important to us, and we would be grateful for the opportunity to connect with you directly to address this situation and offer our assistance.Thank you again for staying at Canopy by Hilton Toronto Yorkville. We hope to have the chance to restore your confidence in our hotel and service in the future.Positively yours,Aura CastroWelcome Desk Supervisor
酒店回复: Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the inconvenience you encountered during your stay. This certainly does not reflect the high standards of service and comfort we strive to maintain at Canopy by Hilton Toronto Yorkville.We understand how disappointing this situation must have been and regret that we were unable to provide you with another room due to a full occupancy. Please know that we have shared your comments with our management team to ensure proper follow-up and prevent a recurrence in the future.We sincerely hope to have the opportunity to welcome you back and ensure you have a seamless and comfortable experience.Positively yours,Ruhi PathanAssistant Front Office Manager
酒店回复: Thank you for your great review and feedback! We're glad you enjoyed the cleanliness and convenient location. We apologize if our Chinese-speaking service was not available during your stay and will work to improve this. We hope to provide an even better experience next time at Canopy by Hilton Toronto Yorkville.Positively yours,Aura CastroWelcome Desk Supervisor
5.0分
转角城景房 - 带2张大床
家庭亲子
离地铁站走路5分钟，周围环境安静
展开
酒店回复: Thank you for choosing Canopy by Hilton Toronto Yorkville!We’re glad to hear you enjoyed our convenient location just minutes from the subway, as well as the quiet surroundings. Providing a peaceful and accessible environment for our guests is something we take pride in.We hope to welcome you back again soon!Positively yours,Aura CastroWelcome Desk Supervisor
非常不错，靠近市中心，有艺术氛围，人不多所以很安静，离地铁也非常近，不行可以去多伦多多处景点很值得尝试下次再来
这是我入住过的最差的酒店没有之一，我在下午5:30办理入住的时候 前台先是以正在收拾房间为由让我等待了20分钟 （check out的时候倒是一分不让） 然后我入住房间之后 照片如下 枕头上全是女生的头发 厕所很多位置也全是毛发 瓶子里的水也是空的 然后我打电话给了mod 一个人来了 也没有做介绍 直接进来了 看了一下情况只说了一句sorry就走了 过了很久 保洁来了拍了照片 我说要更换房间 他说他去申请一下 过了2个小时 只是给我换了一个枕头 我打电话给前台我说我要更换房间直接搪塞我 携程客服也积极处理 但是酒店根本不鸟我们
被子上是脏的，发现后联系酒店，酒店表示没有新的可以换，必须要等到第二天，只能将就一晚，这一晚酒店工作人员表示只能拿个床单盖一下，和携程沟通后表示第二天可以换房，第二天上午酒店也说可以换房，结果再过十分钟后又表示不能换房了，只能稍后更换被子，不懂希尔顿怎么管理那么差
一楼的小姐姐服务很好，一直热情帮我介绍停车的事，好评全给她！
总的来说，在Canopy酒店的入住体验还是不错的——酒店安静整洁，无线网络也很好。它离舍伯恩（Sherbourne）地铁站很近。酒店员工都非常友好，响应需求也很及时。
我们预订的是“两张大床房”，房间大小适中，干净明亮，简约的瑞典设计风格我很喜欢。不过，我得承认，房间没有景观让我有点失望——窗外只能看到旁边公寓楼的窗户。我最喜欢的是抽屉式冰箱，它足够大，可以放我们买的东西，当然，房间里也有一些标准设施，比如意式咖啡机和电热水壶。我还想提一下，房间里有个玻璃瓶，你可以到楼层大厅的饮水机旁接水。这完全不麻烦，而且很环保。
酒店很干净，住着很舒服。
虽然离市中心有点距离，但出行还算方便。
周围环境很安静，这一点我很喜欢。
房间很大，服务也很周到，非常棒！下次如果再去的话，还会考虑预订这家酒店。地铁站就在酒店门口，周边设施也很齐全。只住了一晚，感觉有点可惜。
楼下就是市中心一条街，路口就是地铁，楼下有炸**麦当劳超市，走到博物馆二十分钟，前台没有看到评论说的中文服务，房间很干净每天都有认真打扫。
离地铁站走路5分钟，周围环境安静
床很棒，睡得很舒服。