酒店回复: Thank you for staying with us and for your kind review. We are delighted to hear that you found the room clean, the location very convenient, and our front desk warm and polite. There are many casual restaurants nearby; please feel free to ask the front desk for dining tips or transportation guidance.
We look forward to welcoming you again on your next visit to Osaka.
酒店回复: Thank you very much for staying with us at our hotel.
How was your stay at our hotel, located right in the heart of the Shinsekai area?
We also provide complimentary amenities at our amenity corner. We hope you enjoyed using them during your stay.
Thank you very much for taking the time to post a review despite your busy schedule.
Should you have the opportunity to visit Osaka again, we sincerely look forward to welcoming you back to our hotel.
KOKO Hotel Osaka Shinsekai
酒店回复: Thank you very much for staying with us and for sharing your review.
We are delighted to hear that, although the room is small, you felt it was well equipped, and that you enjoyed our simple yet satisfying breakfast. We also appreciate your kind comments about our convenient location near Dobutsuen-mae Station, Tsutenkaku, and MEGA Don Quijote.
Although our rooms are compact, we do our best to make them as functional and comfortable as possible. We will continue working to improve our services and facilities, and we hope to have the pleasure of welcoming you again on your next visit to Osaka.
酒店回复: Thank you very much for taking the time to share your detailed feedback.We sincerely apologize that the stay did not meet your expectations, especially in terms of family comfort and service. We regret that the standard room did not provide the convenience you were hoping for.We are also sorry to hear about the communication issues with our night staff, and we appreciate you bringing this to our attention. We will work on improving language support to better serve our international guests.Regarding the extra bedding, hair dryer, air purifier, and children's breakfast charge—please know that your comments have been shared with the relevant departments so we can review and improve these areas.Thank you again for your honest review. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you again under better circumstances.
酒店回复: Thank you for your candid feedback.
We’re sorry about the compact room, the odor, and the worn air purifier, which fell short of a comfortable stay. We’ve shared this with our teams to reinforce ventilation/deodorizing and to inspect and refresh A/C and purifiers in the affected rooms.
We appreciate your kind words about our service and location near Tsutenkaku. While city-center rates can vary in busy periods, we’ll keep improving clarity around plans and value.
We hope to welcome you again under better conditions.
酒店回复: Thank you very much for staying with us. Our hotel is located in the heart of the tourist district, offering comfortable facilities and surroundings, and is conveniently situated near major stations with no transfers required. Nearby attractions, all within walking distance, include restaurants, Osaka's iconic Tsutenkaku Tower, art museums featuring diverse exhibitions, a popular zoo for children, and hot spring facilities with saunas and pools. This makes it the perfect hotel for exploring Osaka. Our restaurant features a rich menu crafted by our staff, utilizing locally sourced ingredients and offering dishes that reflect the seasons. Many guests visit not only Namba and Umeda but also destinations like Universal Studios Japan, Kyoto, and Nara, making our hotel suitable for a variety of purposes. Our entire staff is committed to ensuring your stay here creates positive memories. Please feel free to ask any staff member if you have questions or concerns. How was your stay this time? We look forward to welcoming you back. / KOKO HOTEL Osaka Shinsekai
酒店回复: Thank you very much for staying with us.We sincerely apologize that our guidance and explanations were not sufficiently conveyed and caused you discomfort.Regarding garbage disposal and room cleaning, instructions are provided in our in-house information, but we will make further efforts to communicate these more clearly in the future.We appreciate your valuable feedback.
房间干净卫生，交通特别方便，前台热情礼貌，附近吃饭大众店铺有好几家，总而言之，吃住行很方便。
这次关西旅行，先来大阪入住4天，这家酒店在通天阁附近，晚上出来街上很热闹，就餐也方便，去其他地方交通便利，大堂里有消耗品可以按需拿，DHC卸妆油，清洁乳，化妆水都很好，前台服务人员都会主动打招呼，早餐丰富，连续入住是第3天打扫卫生，平时把用过的毛巾装袋子里放在门口就可以了，干净的会放在另外袋子里面，价格实惠，性价比不错。
麻雀虽小五脏俱全。除了小一点之外，没啥别的缺点了。早餐简约但丰富。主要是区位好，在动物园前地铁站，去哪都方便，旁边就是通天阁，还有一个mega唐吉诃德。
双床房比较合适亲子旅游，ㄧ床标准房对亲子旅游不是好选项，夜班前台小哥英文、中文都不行，要多一床被子，只能提供毛毯，房间的吹风机，头发还没吹干，就已经烫手，空气清净机感觉年代久远，早餐儿童是要收半价的，很少饭店对儿童如此不友好，唯一的优点是地点算不错，出行很方便。但真心不推荐带小孩入住，如果可以，还是选其他酒店入住较好
说实话对比京都的酒店性价比还是太低了，这个价格结果房型很小关键屋里味道也很难闻，隐隐一股说不出来的骚味，空气净化器又破又旧还有划痕。
店里服务还行，还贴心提供手写餐饮推荐，当然地理位置还是很好的，走几步就是通天阁，但建议出行预算计划充足的话还是住梅田，体验可能好很多
酒店设施完善，房间干净整洁，环境周边交通便利地铁站距离200米左右，附近景点动物园、步行街，小吃街等非常方便热热闹！
酒店离新今宫站步行大概5分钟，跟着谷歌地图很好找。房间除了床铺，空间不算大，但空调很给力，WiFi信号也很好，玩手机完全没问题。酒店附近有很多店，像MEGA唐吉诃德、各种商店、传统市场、便利店和餐厅，购物和吃饭都非常方便。而且坐电车去其他地方也很方便，如果下次再来大阪，我还会选择这家。工作人员很友善，遇到沟通障碍时，他们会用翻译器来回答，这一点给我留下了深刻印象。毛巾每天都会更换，清洁是每三天一次，我也觉得挺好的，没什么不方便。
服务就是个别前台很让人失望 什么问题都解决不了 英语沟通不来不说 态度也差 卫生真的过3天才打扫 然后垃圾还是没收走 这么明显的垃圾不知为啥要留着不动 房间面积很小 真的稍微大点的箱子会打不开 临街晚上也很吵 入住时口口声声说晚饭后就没人了。。。
态度差劲 电话里什么都说不知道 那站前台干嘛
这是我第二次来大阪住这家酒店了。酒店干净整洁，维护得很好，地理位置也很棒，离火车站七分钟路程。周围餐厅很多，离唐吉诃德（24小时营业）和全家便利店也很近，非常方便。我最喜欢的一点是这家酒店是无烟酒店。如果我再来大阪，我一定会再住这里。强烈推荐！
酒店离机场快线有点远。房间干净舒适，但稍微小了点。房间里有个冰桶，在炎热的夏天非常方便，而且制冰机就在同一楼层。附近有家堂吉诃德（Mega Donki），这点很好，而且走到市内的地铁站也很近。