Pool - broken. Sidewalks - broken Lobby bathrooms - broken. Staff - disinterested, though efficient at check in. Breakfast was a pot of coffee and honeybuns in wrappers. No other food. Two small tables. Four chairs. Left the distinct feeling mgr just wanted everyone to leave so they didn’t interrupt his laptop time.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused and appreciate your detailed observations. Your comments regarding the pool, facilities, breakfast, and staff attentiveness have been noted and will be reviewed with the appropriate teams to ensure improvements that enhance the overall guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Breakfast was a lack there of. The only thing they served was a honey bun. No other options. The pool is drained so no pool either even though the website said there was one.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the limited breakfast options and pool closure. Your comments have been shared with our management team to ensure amenities and listings are accurately represented and to explore ways to improve guest satisfaction for future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
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Room was clean and nice. Pet fee was more when I arrived than what I was told in the phone. Was also told when I arrived that I would be charged a deposit, which I was not made aware of when I made reservations. Upon expressing extreme displeasure with charges being different in person than on the phone, the refundable deposit was waived.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you found the room clean and comfortable. We regret the inconvenience caused by the confusion regarding the pet fee and deposit. Your feedback has been noted and will be reviewed with our front desk team to ensure clear communication for future reservations. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
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Adequate
Bathroom was clean and lovely clean fluffy towels. Unfortunately we had a cockroach visit us on our last day and floor wasn’t very clean in the room. Breakfast included was a bonus but no drinks facility in the room.
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酒店回复: Dear Helen,Thank you for your feedback. We are glad you appreciated the clean bathroom, fluffy towels, and breakfast. We regret the inconvenience caused by the pest and the room cleanliness, and we will address these issues to enhance the experience for our future guests. We look forward to welcoming you back. Sincerely,Hotel Manager
5.0分
家庭亲子
Great property and helpful staff, distance to the centre of town was not great but it was a good stop for passing through town
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酒店回复: Dear Neil,Thank you for your review! We are glad you enjoyed the property and found our staff helpful. While the distance to the centre may not have been ideal, we are pleased the hotel served well as a convenient stop during your travels. We look forward to hosting you again.Sincerely, Hotel Manager
3.0分
家庭亲子
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I liked the physical location being close to the things going on downtown. There are also several locations to eat within a couple miles. The breakfast provided is extremely basic and I would depend on it for actual breakfast (coffee and honey buns available). Half of the second floor is also rest restricted so they're unable to use several rooms until they finish doing whatever theyre doing. This makes it look unsafe but I didn't have any major issues with my room (just missing some wash towels at check-in).
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酒店回复: Dear Johanna,Thank you for sharing your experience. We are glad you appreciated the convenient location near downtown and dining options. Your comments about breakfast variety, missing towels, and the restricted floor are important and will be reviewed with our team. We value your feedback as we continue to work on improving the comfort and presentation for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
The roads in the surrounding areas and the parking lot itself arent in the greatest condition
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酒店回复: Dear Michael,Thank you for your feedback. We appreciate your comments regarding the condition of the surrounding roads and parking lot. While some factors may be outside our direct control, we will review what can be improved on-site to provide a better overall experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
Solo Trip
It’s like a little hidden gem. This was my 3rd stay and will definitely be back..
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酒店回复: Dear Kevin,Thank you for your kind words. We are thrilled to hear you consider us a hidden gem and appreciate your continued loyalty. It is always a pleasure to welcome you, and we look forward to your next visit.Sincerely, Hotel Manager
3.0分
其他
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At the deck I had to pay 100.00 deposit after I paid everything on line. When I travel my cash is counted for and who has time to put up a deposit with a credit card only for your card balance to be off for a few days waiting on money to be refunded
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酒店回复: Dear Anthony,Thank you for your feedback. We understand the frustration with the deposit process and the delay in refunds affecting your travel budget. Your comments will be reviewed with our team to ensure guests are better informed about deposit requirements and to explore ways to make the process smoother. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
Outstanding experience. Quiet, safe, clean, and convenient. Great desk staff: polite and professional. Highly recommend.
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酒店回复: Dear Lincoln,Thank you for the wonderful feedback. We are thrilled to hear you had an outstanding experience and found the property quiet, safe, and clean. Your kind words about our front desk team mean a lot. We truly appreciate your recommendation and look forward to welcoming you again.Sincerely, Hotel Manager
Pool - broken. Sidewalks - broken Lobby bathrooms - broken. Staff - disinterested, though efficient at check in. Breakfast was a pot of coffee and honeybuns in wrappers. No other food. Two small tables. Four chairs. Left the distinct feeling mgr just wanted everyone to leave so they didn’t interrupt his laptop time.
Breakfast was a lack there of. The only thing they served was a honey bun. No other options. The pool is drained so no pool either even though the website said there was one.
Room was clean and nice. Pet fee was more when I arrived than what I was told in the phone. Was also told when I arrived that I would be charged a deposit, which I was not made aware of when I made reservations. Upon expressing extreme displeasure with charges being different in person than on the phone, the refundable deposit was waived.
Adequate
Bathroom was clean and lovely clean fluffy towels. Unfortunately we had a cockroach visit us on our last day and floor wasn’t very clean in the room. Breakfast included was a bonus but no drinks facility in the room.
Great property and helpful staff, distance to the centre of town was not great but it was a good stop for passing through town
I liked the physical location being close to the things going on downtown. There are also several locations to eat within a couple miles. The breakfast provided is extremely basic and I would depend on it for actual breakfast (coffee and honey buns available). Half of the second floor is also rest restricted so they're unable to use several rooms until they finish doing whatever theyre doing. This makes it look unsafe but I didn't have any major issues with my room (just missing some wash towels at check-in).
The roads in the surrounding areas and the parking lot itself arent in the greatest condition
Solo Trip
It’s like a little hidden gem. This was my 3rd stay and will definitely be back..
At the deck I had to pay 100.00 deposit after I paid everything on line. When I travel my cash is counted for and who has time to put up a deposit with a credit card only for your card balance to be off for a few days waiting on money to be refunded
Outstanding experience. Quiet, safe, clean, and convenient. Great desk staff: polite and professional. Highly recommend.