This hotel was a revamped motel by Redroof Inns. The room wouldn’t seal correctly so it was very humid all of the time. There were clean sheets on the bed, one chair to sit in, a nice dresser, large TV, and the bathroom area was nice. Only one trashcan in the room. We ended up placing it in the bathroom. No fan in the bathroom - made it difficult to get dry after a shower. Staff was friendly.
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酒店回复: Dear Rick, Thank you for taking the time to share your experience at HomeTowne Studios Georgetown, KY. I am sorry to hear that the room humidity as well as the issue you had with the amenities of your bathroom detracted from your experience. However, it is good to know you found the sheets clean and appreciated the furniture and TV.Your insights are valuable as we continually work to improve our guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
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Meh.
Friendly front desk they are trying their best, but the property is mid remodel and has construction everywhere and a few guests appear to be living there permanently, there are some old cars in the parking lot that are rusted, And we did hear some shouting from someone next door. Overall it was clean enough and comfortable enough in the right price but not the most relaxing.
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酒店回复: Thank you very much for taking time out to give us a review. Positive or negative it helps us understand how we can improve. We are currently going through exterior renovation and apologies for any inconvenience it may have caused to you. We do not profile any guests based on the car they drive and we respect everyone's hustle to make it in this economy. I hope this doesn't deter you from visiting us again and we will try our best to situate away from long term guests.
5.0分
其他
Had a problem with my room and front desk staff immediately saw to my needs to get me a new room
5.0分
其他
Great stay
It was very good nice people and very peaceful and relaxing
2.0分
商务出差
Very noisy cockroach on the floor and on the counter loud music late people drinking beer outside
3.0分
商务出差
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Clean but Basic
The room was clean and the staff was friendly but the room was very basic. They only came to clean it once on the day before I was checking out (after a 10 day stay). The toilet ran the whole time I was there even though I mentioned it to the staff a couple of times.
3.0分
家庭亲子
No two rooms at the same time. They were not together. Aunt, the other rooms and people staying in those rooms seem kind of shady
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酒店回复: Dear Wendy,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Georgetown, KY. While I was happy to see your 3/5 score, I am sorry that your experience did not meet your expectations. Please consider adding additional comments to your review to give us a better understanding of your situation as your feedback is used to improve Red Roof guest experience. We value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
2.0分
商务出差
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The room was rented for $175 per night. Discovered the owner had doubled the rate as there were several events going on in the area. The normal rate was $85. The room was not worth $175. The towels were were limited, no
Icemaker available even tho there was an ice bucket in room, microwave did not work. We had requested anon smoking room, but the tried putting us in three different rooms before giving us the non smoking room. I feel like there was price gouging because it was definitely not a $175 room. I will not be using ******* for any additional bookings
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酒店回复: Dear Sandra,The staff and I at the HOMETOWNE STUDIOS GEORGETOWN KY are truly sorry to see your poor rating indicating a bad stay. You mentioned towels were limited, the microwave did not work and other concerns. Please note our rates change based on the competitiveness of the market. We value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
1.0分
商务出差
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People definitely stay here long-term. This seems to be more like a hotel-apartment ***** rather than a hotel. Room smelled like smoke and blinds wouldn't even close on a ground floor room. Went to put towels up in the window to provide privacy since the blinds wouldn't close, and discovered that the towels were definitely not clean. Bed sheets ended up being stained or dirty, so I left and got a room at a different hotel.
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酒店回复: Dear Emily,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS GEORGETOWN KY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you described regarding the foul odor, unclean towels and the issue with the blinds not being able to close. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
1.0分
其他
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First and foremost let me just say that I typically do not write reviews for places I stay, but given the bad experience I had at this place I was forced to. Issues: 1. Room smelled like smoke. Every time I'd walk in it would just hit me. 2. There was no microwave, no receiver to the phone. I got in late when I arrived so I had to see the front desk in the morning to ask for them. 3. Half of the cabinets were missing. The restroom paint had different shades of blue in some areas. 4. Shady characters on the premises. Looked like some of the tenants use it as a permanent home. 5. Didn't find out until later but Uber doesn't pick up from this hotel, which tells you what they think of the place. I wish I would've taken pictures of the room but unfortunately it slipped my mind. Pay a little extra and get you a better hotel vs this one. It was just a horrible experience overall.
It Suited Our Needs
This hotel was a revamped motel by Redroof Inns. The room wouldn’t seal correctly so it was very humid all of the time. There were clean sheets on the bed, one chair to sit in, a nice dresser, large TV, and the bathroom area was nice. Only one trashcan in the room. We ended up placing it in the bathroom. No fan in the bathroom - made it difficult to get dry after a shower. Staff was friendly.
Meh.
Friendly front desk they are trying their best, but the property is mid remodel and has construction everywhere and a few guests appear to be living there permanently, there are some old cars in the parking lot that are rusted, And we did hear some shouting from someone next door. Overall it was clean enough and comfortable enough in the right price but not the most relaxing.
Had a problem with my room and front desk staff immediately saw to my needs to get me a new room
Great stay
It was very good nice people and very peaceful and relaxing
Very noisy cockroach on the floor and on the counter loud music late people drinking beer outside
Clean but Basic
The room was clean and the staff was friendly but the room was very basic. They only came to clean it once on the day before I was checking out (after a 10 day stay). The toilet ran the whole time I was there even though I mentioned it to the staff a couple of times.
No two rooms at the same time. They were not together. Aunt, the other rooms and people staying in those rooms seem kind of shady
The room was rented for $175 per night. Discovered the owner had doubled the rate as there were several events going on in the area. The normal rate was $85. The room was not worth $175. The towels were were limited, no
Icemaker available even tho there was an ice bucket in room, microwave did not work. We had requested anon smoking room, but the tried putting us in three different rooms before giving us the non smoking room. I feel like there was price gouging because it was definitely not a $175 room. I will not be using ******* for any additional bookings
People definitely stay here long-term. This seems to be more like a hotel-apartment ***** rather than a hotel. Room smelled like smoke and blinds wouldn't even close on a ground floor room. Went to put towels up in the window to provide privacy since the blinds wouldn't close, and discovered that the towels were definitely not clean. Bed sheets ended up being stained or dirty, so I left and got a room at a different hotel.
First and foremost let me just say that I typically do not write reviews for places I stay, but given the bad experience I had at this place I was forced to. Issues: 1. Room smelled like smoke. Every time I'd walk in it would just hit me. 2. There was no microwave, no receiver to the phone. I got in late when I arrived so I had to see the front desk in the morning to ask for them. 3. Half of the cabinets were missing. The restroom paint had different shades of blue in some areas. 4. Shady characters on the premises. Looked like some of the tenants use it as a permanent home. 5. Didn't find out until later but Uber doesn't pick up from this hotel, which tells you what they think of the place. I wish I would've taken pictures of the room but unfortunately it slipped my mind. Pay a little extra and get you a better hotel vs this one. It was just a horrible experience overall.