酒店回复: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery.Thank you very much for choosing our hotel and for taking the time to share your thoughtful feedback.We are truly delighted to learn that your stay was comfortable and that you enjoyed the breathtaking sunset view of the river from your room. It is gratifying to know that the spaciousness and amenities of your room, along with our attentive housekeeping services, met your expectations.Furthermore, we are pleased that you appreciated our breakfast offerings while taking in the scenic river view, as well as our convenient location near Mapo Subway Station.Your kind words serve as a great encouragement to our entire team as we continuously strive to provide exceptional service and memorable experiences for all our guests.If your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

酒店回复: 尊敬的7匹の猫ママ， 首尔奈路美憬阁酒店 (Hotel Naru Seoul – MGallery) 向您致以诚挚的问候。首先，请允许我用英文回复。 首先，我们衷心感谢您第五次选择入住我们酒店并分享宝贵的反馈。我们非常荣幸您喜爱我们的酒店并欣赏我们美丽的景色。 然而，对于您在水疗中心遇到的清洁问题，包括淋浴间和排水系统的状况，我们深感抱歉。请放心，我们非常重视您的问题。我们已立即将您的反馈转达给客房服务和维护团队，以确保进行彻底检查并迅速改进。 首尔奈路美憬阁酒店 (Hotel Naru Seoul – MGallery) 致力于为所有宾客提供无可挑剔的服务和舒适的环境，对于您近期的入住体验未能尽如人意，我们深感抱歉。非常感谢您的理解和耐心，我们将努力解决这些问题。 再次感谢您一直以来的支持以及对我们客房服务和整体满意度的赞赏。我们期待着您的再次光临，并在不久的将来为您提供更美好的体验。 此致， Simon Kim 总经理 首尔纳鲁酒店 - 美憬阁

酒店回复: Dear Valued Guest,Warm greetings from Hotel Naru Seoul – MGallery.On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery.Thank you very much for taking the time to share your candid feedback regarding your recent stay at Hotel Naru Seoul – MGallery. We deeply regret the disappointment you experienced concerning the room allocation and the lack of assistance with your luggage upon arrival.Please allow us to clarify that the room assignment was made strictly in accordance with the reservation details provided by the travel agency. While we always endeavor to meet our guests' preferences, certain requests may be limited by the information we receive. We sincerely apologize that the view from your assigned room did not meet your expectations, and we fully understand the impact this had on your stay.Furthermore, we are truly sorry for any inconvenience caused by the absence of luggage assistance at the front desk. Your valuable comments have been communicated to the relevant departments to reinforce our commitment to providing attentive and seamless service.We appreciate your understanding and hope to have the privilege of welcoming you back in the future, where we will strive to deliver a stay that fully reflects the high standards of hospitality for which we are known.Yours sincerely,Simon KimGeneral ManagerHotel Naru Seoul – MGallery

酒店回复: 您好，顾客。 首先，我们衷心感谢您抽出宝贵时间入住我们酒店，并感谢您对此次住宿的积极反馈。 首尔纳鲁酒店 - 美憬阁 (Hotel Naru Seoul - MGallery) 始终致力于提供最优质的设施和服务，以令宾客满意。我们将继续努力改进，确保您无论何时下榻，都能拥有一段美好的回忆。 您的宝贵反馈对我们是莫大的鼓励，我们将根据您的反馈，继续努力提供更优质的服务。我们期待在不久的将来再次欢迎您的光临，并将继续努力超越您的期望。 谢谢。 首尔纳鲁酒店 - 美憬阁 (Hotel Naru Seoul - MGallery) 总经理 金成敏 (Kim Seong-min)

酒店回复: 尊敬的宾客： 首尔纳鲁酒店-美憬阁 (Hotel Naru Seoul – MGallery) 向您致以诚挚的问候。 我谨代表我们全体团队成员，感谢您选择首尔纳鲁酒店-美憬阁 (Hotel Naru Seoul – MGallery)。 我们很荣幸有机会在您近期的入住期间为您服务。我们始终致力于提供最高品质的服务，并致力于为所有宾客提供非凡的体验。 首尔纳鲁酒店-美憬阁 (Hotel Naru Seoul – MGallery) 致力于通过提供卓越的服务并超越宾客的期望，成为首尔商务和休闲旅客的首选。 我们真诚地感谢您的宝贵反馈，如果您再次来到首尔，我们将非常高兴在不久的将来再次欢迎您的到来。 Simon Kim 总经理 首尔纳鲁酒店-美憬阁 (Hotel Naru Seoul – MGallery)

酒店回复: Dear lzdaaa, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful river view from your room, the comfort of our beds, and the cleanliness of our facilities.We also appreciate your comments regarding our location. While our riverside setting offers a calm and peaceful atmosphere, we are glad you noticed that the vibrant city life is just a short walk away.Your recommendation means a great deal to us, and we truly look forward to welcoming you back for another comfortable and memorable stay by the Han River.Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

酒店回复: Dear Valued Guest,Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English.Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you found our hotel’s facilities modern and well-designed, that the room was clean and comfortable, and that you enjoyed the convenience of the in-room minibar. It is also wonderful to know that you appreciated the service provided by our team and the coffee on the ground floor.We are especially pleased that our location, close to local dining streets and public transportation, contributed positively to your overall experience. Your kind comments regarding your stay are truly appreciated and will be shared with our entire team as a great encouragement.Once again, thank you for choosing Hotel Naru Seoul – MGallery. We sincerely look forward to welcoming you back for another enjoyable and memorable stay in Seoul.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery

酒店回复: 您好，Walk to the Stars 的客人。 首先，我们衷心感谢您抽出宝贵时间入住我们的酒店并分享如此积极的入住体验。 首尔纳鲁酒店 - 美憬阁 (Hotel Naru Seoul - MGallery) 始终致力于提供最优质的设施和服务，以满足宾客的需求。我们将继续努力改进，确保您无论何时下榻，都能拥有一段美好的回忆。 您的宝贵反馈对我们是莫大的鼓励，我们将根据您的反馈，继续努力提供更优质的服务。我们期待在不久的将来再次欢迎您的光临，并将继续努力超越您的期望。 谢谢。 首尔纳鲁酒店 - 美憬阁 (Hotel Naru Seoul - MGallery) 总经理 金成敏 (Kim Seong-min)

酒店回复: Dear Valued Guest,Warm greetings from Hotel Naru Seoul – MGallery.On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery.It was our privilege to have had the opportunity to serve you during your recent stay. We continuously strive to deliver the highest quality of service and remain committed to providing exceptional experiences for all our guests.Hotel Naru Seoul – MGallery aims to be the preferred choice for both business and leisure travelers in Seoul by offering outstanding service and exceeding our guests’ expectations.We sincerely appreciate your valuable feedback, and should your travels bring you back to Seoul, we would be delighted to welcome you again in the near future.Simon KimGeneral ManagerHotel Naru Seoul – MGallery