酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback and for rating your stay as Very Good. We’re pleased to know you enjoyed the spacious and clean room, daily linen changes, and especially the wonderful New Year fireworks view from your room — what a special way to celebrate without the crowds! We also appreciate your constructive comment regarding the sink design. Your feedback has been noted and will be shared with the relevant team as we continuously look for ways to improve our guest experience.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back on your next visit to Da Nang.Best regards,The Management Team

酒店回复: Dear Zhihuiguan007,Thank you very much for sharing your wonderful feedback and for giving us a perfect rating across all categories.We are delighted to know that you found exceptional value during your stay and appreciated the cleanliness, amenities, surroundings, and service at our hotel. Your kind words about hospitality in Vietnam mean a lot to us, and we are proud to contribute to that positive impression.It’s great to hear that our facilities and service made your experience enjoyable, and we truly appreciate you taking the time to highlight what you enjoyed.We look forward to welcoming you back to Crowne Plaza Danang City Centre for another outstanding stay on your next visit to Vietnam.Warm regards,The Management Team

酒店回复: Dear Dalkano,Thank you very much for your amazing 9.5 rating and for sharing your experience with us.We’re delighted to hear that you enjoyed our ***** New Year activities, including the coconut candy–making experience, the lion and dragon dance performances, and the God of Wealth welcoming celebration. It’s wonderful to know these festive touches added to your stay and helped create memorable moments.We also truly appreciate your high scores for amenities, cleanliness, and surroundings. Your feedback motivates our team to continue delivering enjoyable and meaningful experiences for our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another memorable visit.Warm regards,The Management Team

酒店回复: Dear our valued guest,We sincerely apologize for the unpleasant experience you encountered during your recent stay with us. At Crowne Plaza Danang City Centre, we always strive to provide a warm and welcoming service to all guests, and we are truly sorry that we did not meet your expectations on this occasion.Your feedback regarding our service and communication has been carefully noted and shared with the relevant departments for further training and improvement. We genuinely appreciate you bringing this matter to our attention, as it helps us enhance the experience for future guests.We hope you will give us another opportunity to serve you again in the future and to restore your confidence in our hotel.Warm regards,The Management Team

酒店回复: Dear CELINEWANG0115,Thank you for sharing your detailed feedback following your recent stay with us. We’re pleased to know that you enjoyed our convenient location, clean environment, and daily housekeeping service. We’re also glad you appreciated our signature Vietnamese noodle soup at breakfast.We’ve taken note of your comments regarding the breakfast variety and dining atmosphere, and your observations will be shared with our culinary and operations teams for improvement. Regarding our check-in time, it aligns with the international standard of 3:00 PM to ensure rooms are properly prepared for all guests — we truly appreciate your understanding.Thank you once again for your thoughtful review and recommendation. We hope to have the opportunity to welcome you back for an even more enjoyable experience at Crowne Plaza Danang City Centre.Warm regards,The Management Team

酒店回复: Dear Billfortune,Thank you for your wonderful review and perfect rating. We are delighted that you found our location convenient, our facilities modern, and our service satisfying. It is also a pleasure to know you consider our hotel to offer great value compared to other destinations.We truly appreciate your feedback and look forward to welcoming you back to Crowne Plaza Danang City Centre for another outstanding stay.Warm regards,Crowne Plaza Danang City CentreThe Management Team

酒店回复: 尊敬的 Jiruntanin， 感谢您分享您近期入住我们酒店的精彩评价。我们很高兴得知您对我们的设施、物超所值的价格以及我们团队的热情款待表示赞赏。 听到您对前台 Daisy 的认可，我们倍感欣慰。她真诚的工作热情和全心全意为客人服务的奉献精神，真正体现了皇冠假日酒店所致力于的服务文化。您的好评一定会传达给她和团队，以示鼓励。 我们也很高兴您喜欢舒适的客房和客房内浴缸，以及我们尊贵的回头客所感受到的温馨氛围。 您的反馈对我们所有人来说都是极大的激励，我们期待着您再次光临岘港，享受难忘的住宿体验。 此致， 岘港市中心皇冠假日酒店 管理团队

酒店回复: Dear our valued guest,Thank you very much for your wonderful review and perfect scores! We’re truly delighted to know you enjoyed our team’s hospitality, the convenient location, and the overall cleanliness. Your kind words mean a lot to us. We hope to welcome you back soon — hopefully under sunny skies next time! Warm regards,The Management Team

酒店回复: 尊敬的宾客： 感谢您抽出宝贵的时间与我们分享您的反馈。我们很高兴听到您认为我们的客房干净舒适，堪称五星级标准。 同时，对于您因大堂座位有限、电梯不足以及酒店与市中心的距离而遇到的不便，我们深感抱歉。您的意见非常有帮助，我们将与管理团队共同探讨这些问题，以期为宾客提供舒适便捷的入住体验。 我们非常感谢您客观的评价，并希望未来有机会再次欢迎您，享受更加愉悦的住宿体验。 此致， 岘港市中心皇冠假日酒店 管理团队

酒店回复: Dear our valued guest,Thank you so much for your wonderful feedback and perfect rating. We’re delighted to hear that you enjoyed our spacious and clean rooms, convenient location, and rich breakfast selection. It’s also great to know our gym, sauna, and bell team left a positive impression on your stay. We truly appreciate your kind words and look forward to welcoming you back to Crowne Plaza Danang City Centre soon!Warm regards,The Management Team