酒店回复: Dear Guest,Thank you for sharing such positive feedback. We are delighted to hear that you enjoyed a comfortable room and appreciated the cleanliness and amenities, including the coffee machine and kettle.It is wonderful to know the nearby Skyline Plaza added to your visit. Providing a convenient and welcoming stay is at the heart of our service.We look forward to welcoming you back on your next trip.Aunchittha SaenchaownaGuest Relations NH Collection Frankfurt Spin Tower
酒店回复: Dear Guest, We deeply regret to hear that your stay at our hotel did not meet your expectations. It's troubling to learn about your perception of discrimination, as we stand firmly against such behavior and aim to provide a welcoming atmosphere for all our guests, regardless of their background. We also regret your dissatisfaction with the location and the design of our facilities. Our goal is to create a comfortable and convenient environment for everyone. Your feedback, while disheartening, is valuable to us. It provides insight into areas where we should focus more attention. While we can't undo your experience, we hope that you will give us another opportunity to serve you better in the future. Your insights are essential for us to improve and we hope to have the chance to show you our commitment to exceptional service on your next visit.Fariza KurbonaliyonGuest Relations ManagerNH Collection Frankfurt Spin Tower
酒店回复: Dear Guest, Thank you for sharing your experience at NH Collection Frankfurt Spin Tower with us on this website.It's heartening to hear that your stay with us met your expectations. We take pride in providing a clean, comfortable and cost-effective experience for all our guests. Your kind words are a testament to our efforts and they encourage us to strive for excellence continuously. We look forward to welcoming you back in the near future. Sincerely, Fariza KurbonaliyonGuest Relations Manager
酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the unfinished ceiling details, sound insulation, and most importantly, the inconvenience caused by the room change during your extension.Please accept our sincere apologies for not communicating this matter with the clarity and courtesy you deserve. We completely understand how frustrating it must have been to move rooms after already staying for several days. Your feedback has been shared with our management team so that we can address both the technical issue mentioned and, most importantly, the way such situations are handled with our guests.We deeply regret the lack of apology and empathy you experienced and assure you that this is not the level of service we strive to provide. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable stay you rightfully expect.Kind regards,Mohammad AL Abass - Guest Relation NH Collection Frankfurt Spin Tower
相当不错的体验，房间温馨舒服 ，床铺洁净舒适，提供有咖啡机和热水壶，附近skylineplaza给出了意想不到的惊喜。
位置：不好不坏。附近有轻轨。
看了网评LP，为了避开火车站附近的*******，特地挑了火车站另一边的这家酒店。但是，入住后，发现，这酒店的另一边还是有些混杂，是*******居住区。
服务：跟一些网友的体验一样，感觉这个酒店有隐形的种族歧视（这次德国境内走了二十天，没怎么感受的歧视，就不以为然，依然预订了这酒店）。
硬件：洗澡地板设计有问题，几乎平的。一洗澡，水就流的洗脸台地板。
提前入住，要59欧。总体，性价比不高。
下次，我会选其他品牌酒店。
我觉得蛮好的，住了两次了，位置不错，酒店现代干净，是我心仪的酒店，早餐也很棒，比我住的希尔顿个更好。
景色优美，地理位置绝佳！酒店就位于银行区，旁边有很多咖啡馆和购物中心。步行即可到达美因塔，离火车站也只有10分钟路程。房间很干净。
法兰克福市中心完美的酒店，离机场很近，房间能看到很棒的城市景观，还有免费迎宾饮品，夫复何求？下次肯定还会再住这里。
对于商务旅客来说，这是个完美的住宿地点。物超所值。
这家酒店太棒了！
现代、干净、舒适，而且相当新。地理位置绝佳！唯一的缺点是我住的房间地板有一块不平。地板不平整，一踩上去就会发出吱吱作响的开裂声。好几次差点被绊倒。由于那是房间里的主要通道，所以根本避不开。只住了一晚——太累了没要求换房间。但房间其他方面都很好。
一次比较差的体验，酒店整体环境还不错，但房间的顶部和承重柱是毛坯的，而且隔音不好，能听到隔壁的激烈运动和对话。更难以接受的是，续订一晚，竟被酒店告知不能原房续住，被要求换到另一个房间，原因是说我住的房间存在技术问题，可我已经在里面住了三天，我不理解这是为什么，并且酒店没有一丝歉意。
工作人员非常友善和专业！