Remote entrance at far end of building was not secure. Bed fine but one bedside lamp was missing a shade and lightbulb (see photo). Desk chair missing a wheel. In room telephone not connected and phone unit was missing some parts. Bathtub and sink were pitted, stained. Breakfast bar had a sandwich, and the usual diabetic fare of waffles/bread/cereal/starch and yogurt. Coffee fair. Carpets and runners haven’t been shampooed in a while. Poorly maintained. Only one shampoo in bathroom. I wouldn’t walk barefoot in the room. The corporation touts saving the planet yet all breakfast service is disposable. Clerk had a list of eateries within 10 miles of the desolate hotel area.
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酒店回复: Hello Carl,We appreciate your feedback regarding your recent stay and are sorry to hear that certain aspects did not meet your expectations. Maintenance and cleanliness are important priorities for us, and your comments will certainly be shared with the appropriate team. We strive to continuously improve our services and facilities. Your observations on the breakfast offerings and sustainability are noted as well, and we appreciate your input on this. Thank you for taking the time to share your experience.
2.0分
其他
No trash can in the room, walls were dirty. Bathroom was gross. It was a place for us to stay as we were passing through. Wouldn’t stay again.
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酒店回复: Hello Tara,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness and amenities in your room. Your insights are important as they help us assess our services. We hope you can find a hotel that better meets your expectations in the future. Please feel free to reach out to management with your concerns for further assistance.
4.0分
其他
Quiet place, good place closed to the main highway. Bathroom need little care, but was spacious.
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酒店回复: Hello Jaime,Thank you for sharing your feedback. We're glad to hear you enjoyed the quiet atmosphere and spacious bathroom. We appreciate your comments regarding maintenance, as they help us continually improve our facilities. Your insights are valuable to us, and we are committed to enhancing the guest experience in every way possible. We hope to welcome you back in the future.
1.0分
情侣出游
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Not a good experience. Check in was fine (courteous, quick process) but it goes downhill from there. Exterior doors meant to be accessed by guest room keycards for safety not operational. Anyone can walk in. The hallways had a terrible mold smell and dehumidifier running. Strange smell in our room, along with stained sheets. I brought my computer bag with me to keep locked in the car (I got that kind of vibe from this place). We were there for Syracuse parents weekend and booked late. This was one of very few options available. Wish we had chosen differently.
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酒店回复: Hello Elliot,Thank you for sharing your feedback. We're pleased to hear that your check-in process was smooth and courteous. However, we regret to learn that your stay did not meet your expectations due to the issues you encountered. Your comments about the exterior access, odors, and room cleanliness will be shared with our team for review. We recognize how important a pleasant environment is for our guests, and your feedback helps us improve the overall experience for future visitors. We hope you will consider giving us another chance in the future.
3.0分
其他
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Room smells like smoke staff was pleasant air conditioning was working but staying in the room was an experience sheet has Stan on it I asked for room service the bed didn’t make I only got clean towels breakfast was horrible sorry for my review I just been honest,
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酒店回复: Hello alexandra,Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness of your room and your dining experience. Your observations about room service and the quality of breakfast will be noted for future improvements. We strive to provide a pleasant stay for all guests and your insights will help us enhance our services. Thank you again for taking the time to express your thoughts.
1.0分
其他
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Wow. Maybe the worst hotel I’ve stayed in.
Room smelled like mold and pot. Front desk claimed they could not switch rooms because they were sold out. Not enough cars in parking lot or observable evidence to support this claim.
Sheets were dirty and smelled like vomit
Probably has bed bugs so we are careful about quarantining our clothes
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酒店回复: Hello Joe,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and comfort very seriously and are sorry to hear about your experience. Your concerns about the room condition and cleanliness have been noted and will be addressed with our housekeeping team. We encourage guests to report any issues immediately during their stay for prompt attention. Your feedback is valuable in helping us improve our services and overall guest experience in the future.
暖气坏了，我们不得不换房间，没有咖啡机，而且房间也不太干净。不过服务人员很有礼貌。
简直是个垃圾场，员工英语都说得磕磕巴巴的。彻头彻尾的骗局。千万别住这里。臭虫特别喜欢这里。
这个地方是无家可归者收容所。它不应该在任何网站上被宣传为酒店
床垫上有污渍，我在房间里发现了一根烂香蕉。
The bed was clean
Remote entrance at far end of building was not secure. Bed fine but one bedside lamp was missing a shade and lightbulb (see photo). Desk chair missing a wheel. In room telephone not connected and phone unit was missing some parts. Bathtub and sink were pitted, stained. Breakfast bar had a sandwich, and the usual diabetic fare of waffles/bread/cereal/starch and yogurt. Coffee fair. Carpets and runners haven’t been shampooed in a while. Poorly maintained. Only one shampoo in bathroom. I wouldn’t walk barefoot in the room. The corporation touts saving the planet yet all breakfast service is disposable. Clerk had a list of eateries within 10 miles of the desolate hotel area.
No trash can in the room, walls were dirty. Bathroom was gross. It was a place for us to stay as we were passing through. Wouldn’t stay again.
Quiet place, good place closed to the main highway. Bathroom need little care, but was spacious.
Not a good experience. Check in was fine (courteous, quick process) but it goes downhill from there. Exterior doors meant to be accessed by guest room keycards for safety not operational. Anyone can walk in. The hallways had a terrible mold smell and dehumidifier running. Strange smell in our room, along with stained sheets. I brought my computer bag with me to keep locked in the car (I got that kind of vibe from this place). We were there for Syracuse parents weekend and booked late. This was one of very few options available. Wish we had chosen differently.
Room smells like smoke staff was pleasant air conditioning was working but staying in the room was an experience sheet has Stan on it I asked for room service the bed didn’t make I only got clean towels breakfast was horrible sorry for my review I just been honest,
Wow. Maybe the worst hotel I’ve stayed in.
Room smelled like mold and pot. Front desk claimed they could not switch rooms because they were sold out. Not enough cars in parking lot or observable evidence to support this claim.
Sheets were dirty and smelled like vomit
Probably has bed bugs so we are careful about quarantining our clothes