酒店回复: Thank you for the fantastic 10/10 review for our Fairfield Inn & Suites Georgetown!We are so pleased to welcome you back for your third stay! It is wonderful to hear that you love our property, find it very clean and safe, and appreciate our friendly staff and wonderful location here in Georgetown, TX.Your loyalty means the world to us. We appreciate your business and look forward to welcoming you back for many more stays in the future!

酒店回复: Thank you for your valuable feedback regarding your recent stay. We are delighted to hear that overall, you had a lovely experience and that our front desk staff, especially Patricia, provided great service.We sincerely apologize for the oversight regarding housekeeping service during your stay. We understand how disappointing it must have been to return late to your room and find it hadn't been serviced, and we regret you felt unable to call the front desk at that hour. We always aim to respect our guests' privacy but have procedures in place for requested services, and we will review our processes to ensure clearer communication and better service delivery in the future.We appreciate your specific recommendations for the breakfast bar, including adding bacon and ice for the iced tea, as well as providing complimentary bottled water. These suggestions are very helpful, and we will certainly take them into consideration as we continually strive to improve our guest experience.We hope to welcome you back again soon and provide an even better stay next time.

酒店回复: Thank you for your review and the 8/10 rating.While we are pleased you had a generally positive stay, we sincerely apologize for the specific housekeeping issues you encountered. It is unacceptable that the bathroom mirror was spotted and dirty, and that you found sticky spots and grease on the furniture.Cleanliness is paramount at our hotel, and we clearly fell short of our high standards in your room. We have addressed these concerns with our housekeeping management team immediately to ensure our cleaning protocols are strictly followed and every surface is spotless for our guests.We appreciate you bringing these details to our attention. We hope you will give us another opportunity to provide you with the pristine experience you expect and deserve on your next visit to Georgetown.

酒店回复: Thank you for your fantastic review!We are delighted to hear that you found our property beautiful and that you enjoyed a spacious room with plenty of storage for your luggage and toiletries.It’s wonderful to know that you found our breakfast absolutely delicious! Our culinary team takes pride in providing a great start to the day for our guests.We appreciate your positive feedback and look forward to welcoming you back to Fairfield Inn the next time you are in Georgetown!

酒店回复: Thank you so much for taking the time to share your experience with us!We are absolutely thrilled to read your comments. We pride ourselves on maintaining a very clean environment, and it is wonderful to know we met your expectations.We are also particularly proud of our front desk team, and we will be sure to pass along your kind words to the gentleman who assisted you. Providing helpful and accommodating service is what we strive for every day.We are so pleased that you had a great stay, and we look forward to welcoming you back the next time your travels bring you to Georgetown, TX!

酒店回复: Thank you so much for taking the time to share your feedback!We are absolutely delighted to read your comments about the gentleman who checked you in. Making our guests feel "at home and relaxed" is exactly what we aim for, and we are thrilled that his kind, attentive, and prompt assistance achieved that for you.We will be sure to recognize this team member personally for providing such excellent service.We appreciate you choosing our hotel and look forward to welcoming you back to Fairfield Inn & Suites the next time you are in Georgetown, TX!

酒店回复: Thank you for your review. We sincerely apologize that you experienced a complete lack of hot water during your stay. This is an unacceptable situation and falls far below the basic standards we aim to provide our guests.We are extremely troubled to hear that our staff instructed you to run the water for 45 minutes just to reach 90 degrees. This response is unacceptable, impractical, wasteful, and not a solution. We have addressed this directly with the team member in question and are re-training our staff on appropriate maintenance procedures and customer service protocols. We understand the massive inconvenience and discomfort this caused. There is no excuse for failing to provide hot water in our facility.We hope to have the opportunity to rebuild your trust and confidence in our brand with your next stay in Georgetown.

酒店回复: Thank you for your feedback regarding your recent stay.We appreciate your positive comments regarding our courteous staff. However, we sincerely apologize for the issues you experienced with the room and breakfast service. It is unacceptable that your room had an unpleasant odor; we have immediately notified our housekeeping and maintenance teams to investigate and remedy this situation thoroughly.We also regret that our breakfast did not fully meet your expectations. We apologize that items were not consistently stocked toward the end of serving time and that the coffee and juice quality was lacking. We are addressing these service gaps and the issue with the limited trash cans with our food and beverage team to ensure a better experience for all guests throughout the entire breakfast window.We value your business and hope you will give us another opportunity to provide you with a flawless experience the next time you are in Georgetown.