We arrived late at night with a fully paid, confirmed booking and were refused check-in by staff with no legitimate explanation. What made the situation worse was the attitude: staff were immediately hostile and abusive, and openly boasted that we "wouldn’t get our money back" and that they didn’t care about consumer protection or hotel booking obligations. This was an extremely distressing situation late at night, which left us at risk of being stranded. The only reason we were able to recover our money was because we booked through a third-party platform, who intervened and processed a refund. Had we booked directly with the hotel, I have no confidence that a refund would have been handled fairly or at all. Refusing entry to paying guests and then behaving aggressively when challenged is completely unacceptable. If you value basic professionalism, safety, and being treated with respect, do not stay here.
5.0分
其他
Convenient location Comfortable accommodation Friendly and helpful staff Ignore previous reviews this is now improved
1.0分
商务出差
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If I could give 0 I would. Firstly, car park Completely full so had to park down the road. Secondly, the hotel was black dark and door locked. Rang the bell and a guy from burger/kebab shop next door came and opened the door. No speaking no hello. Checked in and then had to pay a £50 deposit? Which I still do not have back. Room ‘key’ was a passcode on my phone along with the passcode to get into the hotel it’s self. Both identical (reason I left). This was concerning to me but progressed anyway. Staff so so rude. So much pointing and hollering. Room was basic. No bedside lamps, no shampoo and conditioner as advertised. Bed was hairy and I’m pretty sure already slept in. Super strong smell of w33d in the room. Room also boiling hot. Opened the windows to be blasted with the chimneys of the takeaway. Packed up and left and went to the premier inn down the road. DO NOT stay here as a lone traveller. The identical door passcodes was extremely worrying to me. Avoid avoid avoid.
4.0分
商务出差
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What i didn't like about like about yhe property was lack of parking spaces when i got back from work due to delivery driver's waiting for there pick ups from the burger shop
1.0分
其他
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I can only echo precisely what others have said on here. Staff awkward and demanding on reception, more interested in speaking Hindi and playing on their phones than dealing with customers. I came here to stay over for a cheap night near a long-standing client. They wouldn't accept me because I didn't have any photo ID on me, which I've never needed before. The tiny car park was ridiculous with tiny spaces and a skip in one of them. I ended up having to pay to park in a nearby multi-storey car park, drag my bags around to here, only to be told that I could not stay due to the lack of ID. They were unreceptive to my failed attempts at bargaining to stay with them (I had to work urgently from a hotel that night), so I ended up dragging my bags back up the stairs in the multi-storey car park, paying my parking fee, and leaving - for a different hotel. An absolute disgrace with unhelpful staff, I'll never consider them again.
1.0分
其他
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Firstly anyone who is thinking of stopping here or has clicked on this hotel to look BACK UP…. I stop in hotels week in week out with work for years and hands down this has been the worst one yet. I was there was on site parking when I got there the hotel has a car park with 3 spots and believe it or not when I got there they were full and with it being in the city centre parking cost a nice chunk on top of the price. Then we finally get to reception with a guy who I can only assume was there to drive customers away, because not only could he hear or speak any English.. I had to repeat my self easily 50 times just to tell him my name….the check in took around 45 mins to do……:after 30 mins and he is what I thought was a game of Pictionary with me I finally worked out he wanted £100 security deposit which wasn’t on the website and side we prefer card but will take 7 days to return, well obviouslly I gave them cash because I would have never seen it again otherwise… When I got to my room I asked for twin beds. Shock it was a double and when I went back to tell/sign that we want twins he said they don’t do twins so again that was fun to hear and I had to pay for another room and shock another security deposit which again took around 50mins. I had a room with a ceiling 4 meters high. The room was freezing when I got in as they turn the heater off it, but cos of how high the ceilings were it only took 4 hours to start getting a little warm in there so that wasn’t to bad. Got warm just before I fall asleep. Says it has a pool well all I could see was a bath for rats well I assume that’s what it was as there were 2 in there doing lengths There is no vending machines or anything like that so if you wanted a snack you had to walk into town to get something but that’s not a big deal….. And again this is my fault as I should have left after the first night but we were here for 2 and I waited by the window for a car spot, finally one became free so I managed to get the van in the car park…. once again another rubbish freezing night in a bed that again I can only assume was rocks for a mattress……. But to top it off my van and 2 cars got broke into. You have to walk past reception which is glass walls to get to the car park. And the rection walll in in the car park… but apperently this receptionist who was clearly still learning speaking English a night school didn’t see a van being drilled and 2 cars windows smashed, I can’t prove anything but if I had my last £20 in my pocket I would have been putting on at the bookies that he was involved somehow…. SO DO NOT GO HERE. WORST HOTEL IN THE WORLD. RATS, THIEFS, AND WORST CUSTOMER SERVICE AND ROOMS EVER…. IF PEOPLE STOP GAMVLING AND THINKING ITS LIKE THE PHOTOS THEY SHOW THIS PLACE WILL BE CLOSED WITHIN THE MONTH… ask for recent photos
挺好的
我住过的最差的酒店：房间里没有中央供暖，只有一个小电暖器，在这么大的房间里效果微乎其微。在寒冷潮湿的十一月夜晚，这里一点用处都没有。浴室里没有暖气/便宜的马桶座坏了。床单没有换过，睡过后还盖着。我是在一名员工离开后才发现这一点的。我穿着白天的衣服睡觉。同样，毛巾也没有换过，是前一位住客用过的。我用衬衫擦干身体后洗澡。地板上有一个脏杯子、一瓶废弃的水和一袋垃圾。早上，没有值班人员来谈论这些“故障”。总之，这真是一次彻底的耻辱和一次非常糟糕的经历。
不要住在这里！显然是用于 DSS（这没问题，但如果你是一个单独旅行者，你应该注意）。走廊里有垃圾袋，浴室地板很脏。凌晨 4 点刚过就响起了火警，没有工作人员来关掉它，所以我们离开了。价格过高，不干净，缺乏安全感。
从始至终的住宿体验都非常棒。业主热情好客，竭尽全力为您服务。智能电视、超棒的淋浴、舒适的床以及您所需的所有其他额外设施。附近有很多餐饮场所，位置再中心不过了。绝对会再来。
We arrived late at night with a fully paid, confirmed booking and were refused check-in by staff with no legitimate explanation. What made the situation worse was the attitude: staff were immediately hostile and abusive, and openly boasted that we "wouldn’t get our money back" and that they didn’t care about consumer protection or hotel booking obligations. This was an extremely distressing situation late at night, which left us at risk of being stranded. The only reason we were able to recover our money was because we booked through a third-party platform, who intervened and processed a refund. Had we booked directly with the hotel, I have no confidence that a refund would have been handled fairly or at all. Refusing entry to paying guests and then behaving aggressively when challenged is completely unacceptable. If you value basic professionalism, safety, and being treated with respect, do not stay here.
Convenient location Comfortable accommodation Friendly and helpful staff Ignore previous reviews this is now improved
If I could give 0 I would. Firstly, car park Completely full so had to park down the road. Secondly, the hotel was black dark and door locked. Rang the bell and a guy from burger/kebab shop next door came and opened the door. No speaking no hello. Checked in and then had to pay a £50 deposit? Which I still do not have back. Room ‘key’ was a passcode on my phone along with the passcode to get into the hotel it’s self. Both identical (reason I left). This was concerning to me but progressed anyway. Staff so so rude. So much pointing and hollering. Room was basic. No bedside lamps, no shampoo and conditioner as advertised. Bed was hairy and I’m pretty sure already slept in. Super strong smell of w33d in the room. Room also boiling hot. Opened the windows to be blasted with the chimneys of the takeaway. Packed up and left and went to the premier inn down the road. DO NOT stay here as a lone traveller. The identical door passcodes was extremely worrying to me. Avoid avoid avoid.
What i didn't like about like about yhe property was lack of parking spaces when i got back from work due to delivery driver's waiting for there pick ups from the burger shop
I can only echo precisely what others have said on here. Staff awkward and demanding on reception, more interested in speaking Hindi and playing on their phones than dealing with customers. I came here to stay over for a cheap night near a long-standing client. They wouldn't accept me because I didn't have any photo ID on me, which I've never needed before. The tiny car park was ridiculous with tiny spaces and a skip in one of them. I ended up having to pay to park in a nearby multi-storey car park, drag my bags around to here, only to be told that I could not stay due to the lack of ID. They were unreceptive to my failed attempts at bargaining to stay with them (I had to work urgently from a hotel that night), so I ended up dragging my bags back up the stairs in the multi-storey car park, paying my parking fee, and leaving - for a different hotel. An absolute disgrace with unhelpful staff, I'll never consider them again.
Firstly anyone who is thinking of stopping here or has clicked on this hotel to look BACK UP…. I stop in hotels week in week out with work for years and hands down this has been the worst one yet. I was there was on site parking when I got there the hotel has a car park with 3 spots and believe it or not when I got there they were full and with it being in the city centre parking cost a nice chunk on top of the price. Then we finally get to reception with a guy who I can only assume was there to drive customers away, because not only could he hear or speak any English.. I had to repeat my self easily 50 times just to tell him my name….the check in took around 45 mins to do……:after 30 mins and he is what I thought was a game of Pictionary with me I finally worked out he wanted £100 security deposit which wasn’t on the website and side we prefer card but will take 7 days to return, well obviouslly I gave them cash because I would have never seen it again otherwise… When I got to my room I asked for twin beds. Shock it was a double and when I went back to tell/sign that we want twins he said they don’t do twins so again that was fun to hear and I had to pay for another room and shock another security deposit which again took around 50mins. I had a room with a ceiling 4 meters high. The room was freezing when I got in as they turn the heater off it, but cos of how high the ceilings were it only took 4 hours to start getting a little warm in there so that wasn’t to bad. Got warm just before I fall asleep. Says it has a pool well all I could see was a bath for rats well I assume that’s what it was as there were 2 in there doing lengths There is no vending machines or anything like that so if you wanted a snack you had to walk into town to get something but that’s not a big deal….. And again this is my fault as I should have left after the first night but we were here for 2 and I waited by the window for a car spot, finally one became free so I managed to get the van in the car park…. once again another rubbish freezing night in a bed that again I can only assume was rocks for a mattress……. But to top it off my van and 2 cars got broke into. You have to walk past reception which is glass walls to get to the car park. And the rection walll in in the car park… but apperently this receptionist who was clearly still learning speaking English a night school didn’t see a van being drilled and 2 cars windows smashed, I can’t prove anything but if I had my last £20 in my pocket I would have been putting on at the bookies that he was involved somehow…. SO DO NOT GO HERE. WORST HOTEL IN THE WORLD. RATS, THIEFS, AND WORST CUSTOMER SERVICE AND ROOMS EVER…. IF PEOPLE STOP GAMVLING AND THINKING ITS LIKE THE PHOTOS THEY SHOW THIS PLACE WILL BE CLOSED WITHIN THE MONTH… ask for recent photos