I always felt safe there, and there was always room for parking because I suspect not all of the guests have vehicles!!!!
5.0分
情侣出游
Friendly staff who was excited to meet my puppy and have us stay there. Pet relief area was a plus! Many gas stations nearby and food options.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Carson - Wilmington, CA. We are so happy to hear that our friendly staff made you and your puppy feel welcome. It’s wonderful that you appreciated the pet relief area and the convenience of nearby amenities. We strive to make our hotel a comfortable and convenient place for all guests, including those with furry friends. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
3.0分
其他
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My experience here was okay for the most part. Staff were pretty nice. Parking was okay. My one dislike about this place is that I notice 2 roaches in my room, one popped in and out of the ac unit and the other crawled on the wall and across the top of the tv.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Carson - Wilmington, CA. I am glad to hear that you found our staff friendly and the parking satisfactory. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Small room for the price. 1st room given had no window and small size by street. A lot of noisy cars with loud pipes could be heard in 2nd room and price was to high for size of room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room size and noise levels during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
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Family-friendly
Great stay with family. Customer service was excellent. I rented two rooms and both rooms were clean and comfortable for two nights. Parking is great the only thing is that if you are back late can be a lil. Challenge find a parking spot that late night. Other than that is was excellent experience. I will definitely recommend it.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Carson - Wilmington, CA. It's wonderful to hear that you and your family had a great stay! We're so pleased that you found the customer service excellent and that both rooms were clean and comfortable. We appreciate your feedback regarding late-night parking; we understand it can be a little challenging at times. Your recommendation means a lot to us.We hope to continue to provide great experiences for you at Red Roof. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
工作人员根本没有仔细核对我的房间，就草草看了一下监控录像，然后一直说看到有人进了我的房间。但我说那间有问题的房间不是我的，“不明白您在说什么”，结果他们却怪我的英语不好，还威胁我说“我可以把你赶出酒店”。最后发现那间有问题的房间是我隔壁的房间，他们就只说了一句对不起。太糟糕了。希望好好培训一下员工。
我们多次入住这家酒店，每次体验都非常棒。酒店环境安全，房间干净整洁，停车也很方便。地理位置优越。我们一定会继续光顾！
4 个小时后他们没有给我房间，那个男人非常粗鲁，我有照片显示房间非常脏，我带着怀孕的妻子来
整晚都听到枪声。听起来像是炸弹爆炸了。情况非常糟糕！
取消预订，原因是不接受我的尤特印第安部落身份证（联邦身份证）
I always felt safe there, and there was always room for parking because I suspect not all of the guests have vehicles!!!!
Friendly staff who was excited to meet my puppy and have us stay there. Pet relief area was a plus! Many gas stations nearby and food options.
My experience here was okay for the most part. Staff were pretty nice. Parking was okay. My one dislike about this place is that I notice 2 roaches in my room, one popped in and out of the ac unit and the other crawled on the wall and across the top of the tv.
Small room for the price. 1st room given had no window and small size by street. A lot of noisy cars with loud pipes could be heard in 2nd room and price was to high for size of room.
Family-friendly
Great stay with family. Customer service was excellent. I rented two rooms and both rooms were clean and comfortable for two nights. Parking is great the only thing is that if you are back late can be a lil. Challenge find a parking spot that late night. Other than that is was excellent experience. I will definitely recommend it.