Really good modern apartments but unless you have a car you have to rely on bus (101) to get into the city. Train is 15 minutes walk away (Europaplatz). There is very little around the place apart from an Aldi (which closes on Sunday like a lot of things in Bern). Apartment very good value for Bern, very clean and modern but shower extractor fan didn't work and didn't get fixed. Room serviced every day. Good TV channels should you need them.
4.0分
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We recently stayed here (4 nights) and were really impressed by how spacious the room was—it provided a fantastic setup for remote work, which we needed to do during our trip. There was plenty of storage, including a great wardrobe, and the kitchenette was a huge plus. It had everything we needed to cook simple meals, and they provided a handful of coffee capsules to start with (though you’ll need to purchase more if you run out - which was a first for us). The staff were excellent—very friendly and helpful throughout our stay. The location was also ideal: right across the street from Aldi and just a couple of minutes’ walk to the nearest bus stop, which made getting around really easy. That said, there were a few downsides. The room didn’t have air conditioning, and it got quite hot during our stay. We opened the windows for airflow, but since the rooms are connected via shared outdoor spaces, we could hear conversations from other guests well into the night. There was also early morning construction next door, and with the freeway nearby, keeping the windows open meant dealing with a fair bit of traffic noise.
5.0分
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The hotel is situated minutes from a bus stop to visit Bern, there is also a supermarket. The apartment we had was a superior queen. The bedroom and bathroom were adequately sized with the added bonus of a well equipped kitchenette. There is a tv with English French Spanish etc channels. Bus tickets are given free and there is plenty of secure parking. The only negative would be, if you set off a smoke alarm you're charged 300 swiss Frank's during the day 1500 at night, so you need to be careful when cooking. The hotel is wheelchair friendly Bern has cobbled stones and some flat surfaces so was manageable, at the river there are bears, the symbol of the city, there is a lift free of charge to go to the lower level to see them Would recommend this hotel for cleanliness, location and parking.
我们这次短暂的伯尔尼观光之旅选择了这家酒店，它的独特之处在于几乎完全自助式，包括自助入住。不过，我们还是需要工作人员帮忙办理房卡，他们非常热情友好。酒店环境优美舒适，位于市中心外的静谧区域，交通便利，附近就有公交车站，可以轻松前往市中心。酒店提供收费停车位，但必须提前预订。一大亮点是，入住期间可免费乘坐公共交通工具，这项服务非常便捷实用，令人惊喜。总而言之，这家酒店是您在伯尔尼享受轻松便捷之旅的绝佳选择。
如果您开车前来，那就别想了。停车位根本不够所有客人使用。显然，旅游巴士多到足以把这家酒店都住满。想想以前，酒店会亲自迎接您，递上带有号码的房卡，脸上还带着微笑，那该是多么美好的日子啊！这家酒店里，一切都电子化了，任何20秒内记不住自己房间号的人都得拨打紧急电话询问。这听起来很未来主义，但这并非我们想要的未来。
我和家人在这里住了两晚。我们预订的是一间房，两个大人两个小孩。结果到了之后发现房间里只有一张双人床和一张折叠沙发床。因为当时已经是晚上11点了，而且这家酒店是全自动的，所以我们打电话给客服。客服让我们自己去清洁间铺床，因为当时没有人值班。对于一家六层楼的知名公寓式酒店来说，这实在令人无法接受。第二天他们什么也没给我们，只是道了歉。我们还没准备好接受所有东西都自动化，不过这确实是个好主意，也很酷。
千万别来这家酒店！错误预订后，我立即联系了酒店更改预订。他们敷衍我，让我换一家预订合作伙伴。根据他们的条款和条件，他们声明可以更改日期，但他们一再拒绝，并要求我支付全额费用。我不得不在其他地方重新预订！！钱都打水漂了！毫无诚意，电话回复也不友好，根本没有服务！绝对不能接受。
我附上了一些照片，您可以亲眼看看我们遇到的情况，以及我们糟糕的入住体验。我们下午3点到达酒店办理入住，但直到3点半才拿到钥匙。这本身倒不是什么大问题，但问题是，我们被安排在一楼的房间里有一股难闻的气味——不仅仅是难闻，而是一股浓烈的污水臭味。我们买了空气清新剂，放下行李就离开了，因为我们已经有了安排。那天晚上晚些时候，我们返回酒店，希望能使用我们提前预订并付费的停车位。令我们惊讶的是，酒店竟然没有一个空位。唯一空着的车位都被公司或私人占用了。既然无法提供服务，为什么还要接受预订呢？我们回到房间——这时我们发现了第二个令人不快的意外。早上我们因为赶时间，而且天还亮着，所以什么都没注意到。但那天晚上我们打开灯后，发现房间里到处都是蚊子和其他虫子，还有蜘蛛网，简直像恐怖密室逃脱游戏里的场景。最后一点：如果你需要在非前台时间联系任何人（就像我们一样），那就别费劲了。没人接电话。一个都没有。我已经向瑞士消费者保护局投诉了。这个地方简直丢人现眼，我不会推荐给任何人——哪怕是我最恨的人。
房间宽敞、干净、实用。所有你需要的东西一应俱全。乘坐巴士不到10分钟就能到达市中心。我会再次预订这家酒店。
房间非常宽敞舒适。服务很棒，使用自助办理入住手续非常便捷。房间里应有尽有。
Really good modern apartments but unless you have a car you have to rely on bus (101) to get into the city. Train is 15 minutes walk away (Europaplatz). There is very little around the place apart from an Aldi (which closes on Sunday like a lot of things in Bern). Apartment very good value for Bern, very clean and modern but shower extractor fan didn't work and didn't get fixed. Room serviced every day. Good TV channels should you need them.
We recently stayed here (4 nights) and were really impressed by how spacious the room was—it provided a fantastic setup for remote work, which we needed to do during our trip. There was plenty of storage, including a great wardrobe, and the kitchenette was a huge plus. It had everything we needed to cook simple meals, and they provided a handful of coffee capsules to start with (though you’ll need to purchase more if you run out - which was a first for us). The staff were excellent—very friendly and helpful throughout our stay. The location was also ideal: right across the street from Aldi and just a couple of minutes’ walk to the nearest bus stop, which made getting around really easy. That said, there were a few downsides. The room didn’t have air conditioning, and it got quite hot during our stay. We opened the windows for airflow, but since the rooms are connected via shared outdoor spaces, we could hear conversations from other guests well into the night. There was also early morning construction next door, and with the freeway nearby, keeping the windows open meant dealing with a fair bit of traffic noise.
The hotel is situated minutes from a bus stop to visit Bern, there is also a supermarket. The apartment we had was a superior queen. The bedroom and bathroom were adequately sized with the added bonus of a well equipped kitchenette. There is a tv with English French Spanish etc channels. Bus tickets are given free and there is plenty of secure parking. The only negative would be, if you set off a smoke alarm you're charged 300 swiss Frank's during the day 1500 at night, so you need to be careful when cooking. The hotel is wheelchair friendly Bern has cobbled stones and some flat surfaces so was manageable, at the river there are bears, the symbol of the city, there is a lift free of charge to go to the lower level to see them Would recommend this hotel for cleanliness, location and parking.