酒店回复: Hello, we would like to thank you for letting us know about your experience. we hope we get to serve you soon.
5.0分
家庭亲子
Absolutely THE BEST IHG Holiday Inn we have experienced. From the Welcome. to our room's cleanliness.
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酒店回复: Thank you so much for sharing such wonderful feedback! We are truly honored to be considered the best IHG Holiday Inn you’ve experienced. From the moment of welcome to the cleanliness of your room, it means a lot to know our team made a positive impression. We take great pride in providing a clean, comfortable stay with genuine hospitality, and your kind words will be shared with our entire staff. We look forward to welcoming you back again very soon!
2.0分
家庭亲子
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The indoor pool was not available, which is the main reason we booked this specifc hotel. Also the breakfast was not what we expected. Even the kids were unhappy, not staying again unless it's absolutely last resort.
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酒店回复: Thank you for taking the time to share your honest feedback. I’m truly sorry to hear that your experience did not meet your expectations, especially regarding the indoor pool and breakfast. I completely understand how disappointing it can be when a key amenity isn’t available—particularly when it was a main reason for choosing our hotel—and I sincerely apologize for the inconvenience this caused you and your family.I’m also very sorry that our breakfast offering fell short, especially for your children. This is certainly not the experience we aim to provide, and your comments have been shared with our management and breakfast team so we can address these concerns and improve moving forward.While I regret that this stay left you feeling this way, I truly appreciate your feedback as it helps us grow. If you would be open to it, I would welcome the opportunity to speak with you directly and see if there is a way we can regain your trust in the future.— Justin Hayes, Hotel Experience Champion
4.0分
其他
Only stayed one night but want to commend the friendliness and thoughfulness of the woman manning the breakfast bar.
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酒店回复: Only stayed one night but want to commend the friendliness and thought fulness of the woman manning the breakfast bar.
5.0分
其他
Greeted by Justine … the best reception I’ve ever received! So sweet and kind . Room was clean and quiet … a great retreat from a long day
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear that you received such a warm and kind welcome at check-in and that your room was clean, quiet, and relaxing after a long day. Providing a peaceful retreat for our guests is exactly what we strive for.We truly appreciate you staying with us and hope to welcome you back again soon!
环境优美舒适宜人
住得很开心。酒店干净整洁，床铺睡起来像在云端一样舒服。工作人员友善乐于助人。早餐种类丰富，相当不错。室内泳池的水温出乎意料地完美！我们非常喜欢这里，并计划尽快再次入住。
我在找酒店的时候看了别人的点评，他们对床的评价让我下了决心，事实证明他们说得没错，床真的很棒。
我下午1点左右到达，问房间准备好了吗？服务我的女士说还没准备好，但一准备好就会给我打电话。于是我们离开了，继续做我们来镇上要做的事情，等待假日酒店的消息。由于没有收到任何消息，我们一直等到晚上6点才去办理入住，那位女士说她刚刚坐下来，准备给我打电话。除此之外，我对假日酒店非常满意。
谢谢
工作人员热情友好，早餐也很棒。艺术品很精美。
我被收取的费用比收据上显示的要多
Absolutely THE BEST IHG Holiday Inn we have experienced. From the Welcome. to our room's cleanliness.
The indoor pool was not available, which is the main reason we booked this specifc hotel. Also the breakfast was not what we expected. Even the kids were unhappy, not staying again unless it's absolutely last resort.
Only stayed one night but want to commend the friendliness and thoughfulness of the woman manning the breakfast bar.
Greeted by Justine … the best reception I’ve ever received! So sweet and kind . Room was clean and quiet … a great retreat from a long day