This is a really nice boutique hotel in the north Buckhead area of Atlanta. It is certainly not your typical hotel/motel. The staff were excellent and very welcoming. I would definitely stay here on our next trip to ATL.
3.0分
其他
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Check-in was at 3 PM, but we arrived at 4 PM, and Donna, who was at the front desk was the only person available to check in, and she was on a phone call for the majority of the five minutes that we stood there.
We have to stay here before, and knew what to expect.
We took our bag to room, and came downstairs to go sit by the pool and get a drink. No one was available at the bar and we stood there for 10 minutes until the young lady that was working behind the bar came back with some boxes of drinks that she was real stocking the bar with.
Overall, it seemed that there was very little staff and no one to really help if you were standing and waiting.
We usually do a stay away in Buckhead or Atlanta once a month because we live south of the city, this is the second time we have been there, but this is probably the last time that we will stay here.
I think room service knocking on the door at 8 AM to clean the room when our checkout is at 11 AM was the final straw.
5.0分
其他
Great staff, classy place and all around good experience. Coming back next time I’m in ATL.
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酒店回复: Thank you so much for taking the time to share this positive feedback after your recent stay at the Burgess Hotel. We will share your positive feedback with the rest of the hotel staff. We hope to see you again soon.General Manager.
4.0分
朋友出游
Street noise heard in the room. Great decor and clean. Room wasn’t ready had to downgrade to a queen from a king. Front desk agent wasn’t very cordial.
5.0分
其他
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Wonderfully unique boutique hotel in the heart of Buckhead. Restaurant and bar were great. Rooms very comfortable and decorated beautifully. Does not feel like your staying in a cookie cutter style hotel.
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酒店回复: Dear Daniel,Thank you so much for taking the time to share your review concerning your recent stay at the Burgess Hotel. I am going to share your positive feedback with the rest of the hotel staff. We look forward to welcoming you back soon!Warm regards,
5.0分
情侣出游
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Beautifully designed hotel. Exceptional service from everyone. Dining was absolutely delicious. Very clean and safe. Sometimes you win when you pick a hotel. This is one of those times.
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酒店回复: Dear Derek,Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff. We are all looking forward for your return in the near future.Warm regards,
5.0分
其他
Best customer service I’ve ever experienced at a hotel.
5.0分
其他
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I love the option to choose from the beautifully diverse interiors of the rooms that this hotel has to offer. Also, the manager and staff took very good care of me during my stay. I will definitely return and highly recommend The Burgess for your next stay in Atlanta.
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酒店回复: Good evening Judith,We are incredibly grateful that you took the time out to leave us a review. We are glad to see that you had a memorable experience with the service and hospitality extended by the team. Thank you for your wonderful comments on our property and hospitality.We are looking forward to welcome you again soon.Warm regards,
4.0分
其他
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Staycation in Atlanta
The room was a nice size. Plenty of mirrors but the lighting is low/soft in the rooms, so the bathroom is the only place to put on makeup. There is no makeup mirror in the bathrooms either. The room was clean and smelled nice. The beds are comfy but the pillows are okay. Try to get a higher room if you dont want a view of parking spaces. Parking is plentiful and easy. The hotel is very central to everything. You can smell the food from the resturant downstairs in the hallways so if food smells bother you take that into consideration. Vallet was not always around, so go to the front desk for assistance. Overall it was a nice stay. The staff was very helpful and nice.
This is a really nice boutique hotel in the north Buckhead area of Atlanta. It is certainly not your typical hotel/motel. The staff were excellent and very welcoming. I would definitely stay here on our next trip to ATL.
Check-in was at 3 PM, but we arrived at 4 PM, and Donna, who was at the front desk was the only person available to check in, and she was on a phone call for the majority of the five minutes that we stood there.
We have to stay here before, and knew what to expect.
We took our bag to room, and came downstairs to go sit by the pool and get a drink. No one was available at the bar and we stood there for 10 minutes until the young lady that was working behind the bar came back with some boxes of drinks that she was real stocking the bar with.
Overall, it seemed that there was very little staff and no one to really help if you were standing and waiting.
We usually do a stay away in Buckhead or Atlanta once a month because we live south of the city, this is the second time we have been there, but this is probably the last time that we will stay here.
I think room service knocking on the door at 8 AM to clean the room when our checkout is at 11 AM was the final straw.
Great staff, classy place and all around good experience. Coming back next time I’m in ATL.
Street noise heard in the room. Great decor and clean. Room wasn’t ready had to downgrade to a queen from a king. Front desk agent wasn’t very cordial.
Wonderfully unique boutique hotel in the heart of Buckhead. Restaurant and bar were great. Rooms very comfortable and decorated beautifully. Does not feel like your staying in a cookie cutter style hotel.
Beautifully designed hotel. Exceptional service from everyone. Dining was absolutely delicious. Very clean and safe. Sometimes you win when you pick a hotel. This is one of those times.
Best customer service I’ve ever experienced at a hotel.
I love the option to choose from the beautifully diverse interiors of the rooms that this hotel has to offer. Also, the manager and staff took very good care of me during my stay. I will definitely return and highly recommend The Burgess for your next stay in Atlanta.
Staycation in Atlanta
The room was a nice size. Plenty of mirrors but the lighting is low/soft in the rooms, so the bathroom is the only place to put on makeup. There is no makeup mirror in the bathrooms either. The room was clean and smelled nice. The beds are comfy but the pillows are okay. Try to get a higher room if you dont want a view of parking spaces. Parking is plentiful and easy. The hotel is very central to everything. You can smell the food from the resturant downstairs in the hallways so if food smells bother you take that into consideration. Vallet was not always around, so go to the front desk for assistance. Overall it was a nice stay. The staff was very helpful and nice.
Great hotel with unique flair.