酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are truly delighted that you enjoyed your stay with us on this special occasion, your husband's birthday.We were also very pleased to read that your child enjoyed collecting seashells and coral on our private beach—it was a lovely image to picture. While we take pride in offering ocean views from every room, we are especially pleased to hear your family was able to relax and enjoy quiet moments together by the winter sea.Your kind words about having a “comfortable weekend” motivate us to continue striving to be a hotel cherished by all our guests. We sincerely hope you will visit us again with your family in a different season. Our entire staff looks forward to welcoming you back.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are deeply honored by your kind words: “The hotel is very beautiful,” “The rooms are spacious with new amenities,” “Cleaning is meticulous down to the smallest detail,” and “There were no unpleasant odors in the hallways, and it was a great value during the off-season.” It is our greatest pleasure that you enjoyed a comfortable stay and appreciated the high cost performance.However, we sincerely apologize for the feedback that the Japanese breakfast was too simple and lacked coffee or juice options.While our Japanese breakfast menu emphasizes traditional Japanese ingredients and flavors, we recognize that the limited beverage choices caused inconvenience. We acknowledge that providing beverages to start your day is an important service.We sincerely take your feedback to heart and will strive to improve, aiming not only for the beauty and cleanliness of our facilities but also for your satisfaction with our meals.All of our staff sincerely look forward to your next stay, hoping it will be even more wonderful.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are delighted that you enjoyed our private beach, outdoor pool, and natural hot spring spa to soothe your travel fatigue. Our hotel is located along the beautiful coastline of Onna Village, offering convenient access to popular attractions like Manzamou.We are also encouraged by your kind words regarding the breakfast, noting its “wide variety of choices.” Breakfast while gazing out at the ocean is a uniquely luxurious moment at our hotel.We will continue striving to provide the ultimate resort experience alongside Okinawa's beautiful nature. Our entire staff sincerely looks forward to welcoming you back.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are deeply honored to hear that you enjoyed the view from your room and found the spacious, comfortable accommodations to your liking.We are also delighted that you took advantage of our “No Cleaning Required, Receive a Voucher” service offered to guests staying multiple nights, and that you supported our eco-friendly initiatives.We sincerely hope your recent stay has become a wonderful memory for you. We will continue striving to enhance our services to ensure your satisfaction.All of us at the hotel look forward to welcoming you back again.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We sincerely apologize for any inconvenience caused during your stay, whether it was related to your room, our staff's service, or the facilities. We take your feedback seriously and will use it to improve our services going forward.On the other hand, we are very pleased that you appreciated the ocean view rooms, the atmosphere of the lobby, and the breakfast. Our entire staff will strive to enhance our service so that your next stay will be even more comfortable. We sincerely hope you will choose to stay with us again when the opportunity arises.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are delighted to hear you enjoyed our convenient access, smooth check-in, breakfast, large bath, and the expansive view of the Pacific Ocean right before your eyes. This is truly encouraging for all our staff.We are also relieved to know our guidance regarding your airport transfer was helpful. We will continue striving to provide comfortable and pleasant stays, so we sincerely hope you will choose our hotel again for your next trip to Okinawa.All our staff wholeheartedly look forward to welcoming you back.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are delighted to hear that you were “satisfied overall.”Regarding the facility environment, we are honored to receive your kind words that “while not a new hotel, it doesn't feel dated, and you enjoyed the classic atmosphere you prefer.” However, we sincerely take to heart your observation that the beach environment “has room for improvement” and will consider this as an area for future enhancement.Regarding breakfast, while you were satisfied with the variety of offerings, we appreciate your valuable feedback that the online ticket system and closing time were “inconvenient and not in keeping with the resort atmosphere.” We prioritize your comfort above all else and will review our current operations to explore improvements.We will continue striving to enhance our services based on the valuable feedback you have provided.We sincerely thank you for your recent stay and look forward to welcoming you back.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We sincerely appreciate your high praise for our facilities, including the hot springs, beach, and children's amenities, as well as the convenience of our surrounding area. Your comment that we are “perfect for family trips” encourages us to continue striving to provide a clean and enjoyable space.All of our staff look forward to welcoming you back again.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.Our guest rooms are located on floors 3 through 9, and room assignments are made based on reservation status and plan details. We sincerely apologize that the room on the 4th floor we initially assigned did not offer the ocean view you desired.However, we were relieved to learn that you were satisfied after subsequently changing to a room on the 9th floor through Trip.com. We are grateful to Trip.com for their efforts, which spared you the trouble of negotiating directly.Thank you also for your valuable feedback regarding our restaurant service. Our advance ticketing system is designed to reduce your wait time, and we will continue striving to make the process even smoother.We deeply regret that your recent stay was not entirely satisfactory. We sincerely take your feedback to heart and will dedicate ourselves to improving our services.Should you visit Okinawa again, our entire staff will strive even harder to provide you with a satisfying stay. We sincerely look forward to welcoming you back.

酒店回复: Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.We are delighted to hear you enjoyed our spacious rooms, ocean views, staff service, breakfast, and surrounding environment. At the same time, we sincerely apologize for any discomfort caused by the odor in your room. We take this matter seriously and will work diligently to improve.We will continue striving to provide comfortable and pleasant stays, and we sincerely hope you will visit us again. All of our staff look forward to welcoming you back.