酒店回复: Dear Guest User.Thank you for sharing your experience! We're thrilled to hear that you and your family enjoyed your stay at Citadines in Melbourne during Chinese New Year. It's great that the CBD location made getting around convenient and that you appreciated the variety of room types. We look forward to welcoming you back on your next visit! Sincerely, Jacky Gallardo - Assistant Guest Service Manager
4.5分
豪华一室房
情侣出游
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这次澳洲游21天，入住11个酒店，主要在悉尼、墨尔本、阿德莱德三个地区，入住体验排序由高到低（考虑价格因素把性价比也标注上了）：1悉尼嘉佩乐酒店（性价比较低）、2墨尔本柏悦酒店（性价比高）、3墨尔本洲际InterContinental Melbourne The Rialto（性价比中）、4墨尔本皇冠天和塔豪华酒店（性价比高）、5墨尔本艾美酒店（性价比中）、6阿德莱德希尔顿酒店（性价比中）、7墨尔本朗廷酒店（性价比低）、8墨尔本馨乐庭伯克公寓酒店（性价比最高）、9悉尼滑铁卢美利通公寓式酒店（性价比高）、10墨尔本Best Western Plus Travel Inn Hotel（性价比低）、11墨尔本温莎酒店（性价比最低）。
最无语的就是一名中年女士，我人站在前台并且已经和她打招呼的情况下，她无视我并且隔空和一位她的同事大聊特聊...聊天过程至少有一分钟，如果不是我说excuse me并且翻她白眼的话，她能继续聊...重点是，她没有半分道歉的意思！nothing！甚至连一句“sorry for waiting”都没有！非常rude！
酒店回复: Dear Keke00000.Thank you for sharing your experience with us. We're happy to hear that Jasmine provided a nice and patient check-in experience, but we're deeply sorry for the unfriendly service from other front desk staff and the issues with the room. Your feedback is important, and we'll address these concerns to improve our service. We regret that your stay was frustrating and hope to have the opportunity to provide a better experience in the future.Sincerely, Jacky Gallardo - Assistant Guest Service Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Citadines on Bourke Melbourne. We sincerely apologize for the inconveniences you experienced during your visit.We are very sorry that your room was not ready by the scheduled 2 PM check-in time and that you had to wait until 4 PM. We understand this is a frustrating start to any stay, and we regret that we were unable to provide the specific room type you booked. We are reviewing our housekeeping and allocation procedures to prevent similar occurrences in the future.We appreciate your positive comments regarding the helpfulness of the male employee who assisted you with the washing machine and offered complimentary laundry as compensation. We strive for excellent service and are glad this staff member made a positive impact.However, we are deeply concerned about the incident with the lost bus cards you left at the front desk. This is unacceptable, and we are investigating the matter internally with our front desk team to understand what happened and ensure the security of guest belongings.We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
酒店回复: Dear Guest,Thank you for sharing your feedback with us. I am glad you enjoyed our convenient location. I do apologize for the delay at check-in and that you found the room small and dark. We do appreciate the feedback. We hope to welcome you back soon.Thanks again,Te Rieva, Assistant Guest Service Manager
酒店回复: Dear Guest,Thank you for sharing your feedback and photos! We are glad to hear you enjoyed our convenient location and in-room facilities. We hope to welcome you back again next time!Kind regards,Te Rieva, Assistant Guest Service Manager
酒店回复: Dear Anonymous User. Thank you for your feedback! We're delighted to hear you enjoyed the hotel's great location and the spacious, well-equipped rooms. We apologize for the inconvenience with the bed size after your upgrade. We hope to welcome you back for an even more comfortable stay next time!Sincerely, Jacky Gallardo - Assistant Guest Service Manager
酒店回复: Dear Guest,Thank you for leaving such valuable feedback. I am glad that you enjoyed your stay. Your feedback has been noted regarding the depth of 1.2m. Kind regards,Te Rieva, Assistant Guest Service Manager
5.0分
豪华一室房
家庭亲子
全家人都非常喜欢，酒店应有尽有，门口有美味太餐和电车，自助收费烘洗机
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酒店回复: Dear Guest,Thank You for leaving us with a good rating!Hope to welcome you back here at Citadines on Bourke Melbourne really soon!Kind Regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
酒店回复: Hi Yuyuyu, Thank you for sharing your very detailed and thorough thoughts on Trip.com. We appreciate you staying with us and we're delighted that you had such a wonder time. See you soon. Kind regards, Mark Hibberd - Assistant Residence Manager
春节一家四口来澳洲旅游 第一站墨尔本入住馨乐庭酒店 这家经常满房生意爆好 位置CBD中心出行很方便 供选择的房型也多 下次来还会选择住这里的。
这次澳洲游21天，入住11个酒店，主要在悉尼、墨尔本、阿德莱德三个地区，入住体验排序由高到低（考虑价格因素把性价比也标注上了）：1悉尼嘉佩乐酒店（性价比较低）、2墨尔本柏悦酒店（性价比高）、3墨尔本洲际InterContinental Melbourne The Rialto（性价比中）、4墨尔本皇冠天和塔豪华酒店（性价比高）、5墨尔本艾美酒店（性价比中）、6阿德莱德希尔顿酒店（性价比中）、7墨尔本朗廷酒店（性价比低）、8墨尔本馨乐庭伯克公寓酒店（性价比最高）、9悉尼滑铁卢美利通公寓式酒店（性价比高）、10墨尔本Best Western Plus Travel Inn Hotel（性价比低）、11墨尔本温莎酒店（性价比最低）。
现在说下墨尔本馨乐庭伯克公寓酒店，这家酒店是澳洲之旅价格最低的一间，是携程推送的，本来没报什么希望，前面酒店也花了太多钱，最后两天想着省着点吧。没想到这个酒店给了惊喜，首先是位置，距离我们上一家艾美酒店距离300米，离温莎酒店也就500米，但从位置上看比那两家都还要好一些，距离中国城200米，距离圣保罗和菲林德斯火车站也比那两家要近一些。其次是房间挺大，而且有厨房，虽然我们没有做饭，但如果常住非常推荐这家酒店。不足之处是洗澡水有点小，床也小。但从价格的角度，真是太值了！
前台大部分工作人员都不友好，但是帮我们办理入住的Jasmine比较nice和耐心。
最无语的就是一名中年女士，我人站在前台并且已经和她打招呼的情况下，她无视我并且隔空和一位她的同事大聊特聊...聊天过程至少有一分钟，如果不是我说excuse me并且翻她白眼的话，她能继续聊...重点是，她没有半分道歉的意思！nothing！甚至连一句“sorry for waiting”都没有！非常rude！
如果遇到是这个人帮忙办入住，态度一定要强硬并且比她更加aggressive才行。
另外，6楼的房间暗无天日，即使是中午12点外面大太阳的情况下，也分不清是黑夜还是白天。千万不要接受低楼层的房间。
还有，虽然说了房间是两天打扫一次，但是好歹打扫的时候铺一下床吧...除了倒了垃圾之外，我们离开房间的时候是怎么样，回来就是怎么样...
下次不会再住这里了，非常无语的体验
第一站下榻这个酒店，下午2点本应该准备好房间，4点都没入住，一直让我们在大厅坐着，理由是没打扫好，但是携程非常给力，一直积极沟通，给出解决方案。酒店方面最后也没入住我预定的房型，有一个男员工很友善教我用洗衣机，听说入住遭遇后主动提出让我免费洗烘衣予以补偿，但也有部分员工很不靠谱，退房时留给前台几张公交卡写好名字让朋友来取，朋友来取时就不翼而飞了，也没有任何说法。
设施齐全，就在免费电车站旁边，交通齐全。办入住时间比较长，明明提早到，但最后都快三点才入住。房间比较小比较暗，灯光不够亮，没有窗户可以打开，不通风，如果煮食就味更大。
酒店位于市中心，周边饮食很多品种，门口有轻轨，距离唐人街很近，酒店环境好，房间有厨房可以煮饭，出行居住的好地方，楼下的餐厅很多小食，价格实惠
酒店地段优越出行方便，房间很大厨房设施齐全，办理入住的时候给升了房型，但是床只有1.5米，原本定的小一点的房型反而床更大
虽然是应该公寓酒店，但是麻雀虽小五脏俱全，设施齐备，酒店也很干净，就是浴池太浅了只有1.2m，打扫房间也是两天一次。
全家人都非常喜欢，酒店应有尽有，门口有美味太餐和电车，自助收费烘洗机
地理位置相当好，去维多利亚州立图书馆、大教堂、南岸艺术中心……都可以步行；周边中餐馆、日餐、越餐、泰餐…想吃啥都有。
大堂相当气派，第一眼从外面望过去以为是商场。
服务态度相当好，无论入住、借伞、离店，都很温馨。我的英语也相当差，但一点不受影响。（因为入住时看到几条负面评论，有点担心，但现实完全不一样，在国外，你要求一张长着亚洲脸的人会中文，是没有道理的）
房间很大，风景也不错，图5就是从窗口看出去的晚霞。
总之，很舒心的4天入住。