酒店回复: Estimado Sergio, Gracias! Nos alegra saber que disfrutaste nuestras instalaciones y de nuestra atención. Aquí te esperamos con un cóctel junto al mar y las mejores vibras para tu próxima visita a The Placencia Resort.
5.0分
情侣出游
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The best of both worlds!
This property is stunning, and it really offered the best of both worlds. We were able to experience resort-style amenities and service, while enjoying the space of an AirBnB. Our suite was huge and gave us ample room to enjoy ourselves. It was nice to be able to cook some meals in the suite, although they could definitely stand to upgrade their kitchenware.
The pool is huge, and we really enjoyed the swim-up bar. The restaurant sits right on the water, and we were really impressed with the food there. The service is top-notch from the bar to the housekeeping staff.
*A note about the location: Placencia is a lot bigger than I realized. This property is in an area that is mostly just resorts and a handful of restaurants. A little further South is Maya Beach, which is quite nice. If you want to actually visit Placencia Village, it's a good 20-30 minute drive. So this is the perfect location for a relaxing, peaceful getaway. But if you want to be in the heart of Placencia, go further South.
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酒店回复: Dear Brittany, Thank you for sharing your experience with us! We’re so happy to hear you had a relaxing and enjoyable stay. It’s great to know you felt comfortable in the suite and were able to settle in like it was your own place. We're also glad you got to unwind and make the most of the amenities, it means a lot to hear the team helped make your stay special.We truly appreciate your note about the kitchenware and the insight on the surrounding area. It’s always helpful to hear what guests notice, and we’ll keep that in mind moving forward.Hope to have the pleasure of hosting you again in the future!
2.0分
其他
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Misrepresented Temu Hyatt
Placenta Resort was advertised as a Hyatt hotel but this definitely was not it. We entered the resort and saw that a massive construction renovation project was being undertaken, which resulted in a lot of noise both during the day and at night. The wi fi was very poor and not secure which we had to keep asking staff to fix. They said that someone would fix it, but no one ever did.
The rooms were clean and well kept, and staff was nice and helpful, but management was poorly run. The hotel was misrepresented as a Hyatt yet basic amenities such as the shower, WiFi, and “complimentary shuttle” and “laundry” cost an arm and a leg. The shuttle cost $150, and the hotel was $20 a load.
We will not be coming back and hope we can get a partial refund.
5.0分
其他
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Truly stellar pool with three areas of different depths. This allowed children to play more freely while parents enjoyed the pool. Only complaint was limited food options with highly variable quality.
Note this area of Placencia has lots of sea grass and sargassum that washes up on the beaches daily. So depending on your level of comfort swimming in and around it, you may not be able to use the ocean. When it decays it smells heavily of sulfur.
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酒店回复: Dear Reviewer, Thank you so much for your honest review! We’re really happy to hear that the pool worked out so well for your family — it’s always great when everyone can enjoy it together. We also hear you on the food options, and we’re working on making that better to ensure a more consistent and satisfying experience for everyone.We totally understand your thoughts on the sea grass and sargassum. It’s a natural part of the area, but we’re always trying to do our best to keep the beaches clean and make sure you have the best possible stay. We truly appreciate your feedback and would love to have you back for a more enjoyable experience next time.
4.0分
其他
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The property is under construction so a lot of the food amenities are limited but the villas are beautifully newly renovated and the staff is very nice. Best to rent a car so that you can explore better food options off property during the day.
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酒店回复: Dear Kolei, Thank you so much for your thoughtful review. We truly appreciate your understanding as we make exciting enhancements to the property. It’s wonderful to hear that you enjoyed the newly renovated villas and the hospitality of our dedicated team. While some amenities are limited during this transition, we are working hard to ensure that every part of your stay will be even more exceptional in the future. We look forward to welcoming you back for a fully enhanced experience!
1.0分
情侣出游
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The property was dirty the bathroom had broken door, it was dirty and there was no hot water. We didnt even have water in the room to drink! When we ordered food the menu was so limited they didnt even have chicken wings. We had to end our stay early because of the inconvenience and how direty it was.
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酒店回复: Dear Fiona, Thank you for sharing your feedback, Fiona. We sincerely apologize for the issues you experienced during your stay. Cleanliness, comfort, and guest satisfaction are extremely important to us, and we regret that we fell short in these areas during your visit. We take your concerns seriously, and we are addressing the maintenance issues in the bathroom and ensuring that all rooms are fully stocked with necessary amenities, including drinking water.We also appreciate your comments regarding the menu, and we’ll be sure to review and expand our offerings to provide more variety for our guests. We truly regret that your stay did not meet your expectations, and we would love the opportunity to provide you with a much better experience in the future.
4.0分
其他
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Anniversary
We received very good service, and the rooms and pool were excellent. The only drawback was that the main restaurant was being removed and eventually replaced, so the on-site dining was limited. However, we ended up renting a golf cart and found terrific dining.
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酒店回复: Thanks so much for your great review, Andy! We’re glad to hear you had a good time with the service, your room, and the pool. Sorry about the limited dining options while the restaurant is under renovation, but we’re excited for what’s coming! Glad you were able to find some awesome local spots. We’d love to have you back to check out all the new updates next time!
4.0分
家庭亲子
Great pool, good staff, clean. Beautiful beach. Toilets hardly flush though with the low flow, similar to Tulum.
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酒店回复: Dear Faith, Thank you for your feedback! We’re glad to hear you enjoyed the pool, our staff, and the beautiful beach. We appreciate your comments about the toilets and will certainly look into improving the water flow. We hope to welcome you back soon!
4.0分
家庭亲子
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The physical resort was phenomenal. The two reasons I did not give it a five star were 1) that the water pressure in the showers were so low. I never felt clean and could not wash my hair properly, and 2) the hotel restaurant was more expensive than the local restaurants. The days we didn't prepare food in our kitchen, we had to leave the resort. If the prices had been comparable, we would have eaten at the resort more often. The food was delicious, just astronomically expensive. Everything else about the resort was amazing and the staff were so incredibly nice.
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酒店回复: Dear Alison, Thank you so much for sharing your experience with us! We’re thrilled to hear you enjoyed the resort, its surroundings, and our wonderful team. Your kind words mean a lot.We also value your honest feedback about the water pressure and restaurant pricing. We understand how those details can affect your stay, and we’ll be sure to review them with our team as we work to enhance the guest experience. It’s great to know you loved the food and we’ll certainly keep your pricing comments in mind.We’d be honored to welcome you back for an even better stay next time!
房间非常宽敞干净
非常漂亮的地方。 照顾得很好。
The best of both worlds!
This property is stunning, and it really offered the best of both worlds. We were able to experience resort-style amenities and service, while enjoying the space of an AirBnB. Our suite was huge and gave us ample room to enjoy ourselves. It was nice to be able to cook some meals in the suite, although they could definitely stand to upgrade their kitchenware.
The pool is huge, and we really enjoyed the swim-up bar. The restaurant sits right on the water, and we were really impressed with the food there. The service is top-notch from the bar to the housekeeping staff.
*A note about the location: Placencia is a lot bigger than I realized. This property is in an area that is mostly just resorts and a handful of restaurants. A little further South is Maya Beach, which is quite nice. If you want to actually visit Placencia Village, it's a good 20-30 minute drive. So this is the perfect location for a relaxing, peaceful getaway. But if you want to be in the heart of Placencia, go further South.
Misrepresented Temu Hyatt
Placenta Resort was advertised as a Hyatt hotel but this definitely was not it. We entered the resort and saw that a massive construction renovation project was being undertaken, which resulted in a lot of noise both during the day and at night. The wi fi was very poor and not secure which we had to keep asking staff to fix. They said that someone would fix it, but no one ever did.
The rooms were clean and well kept, and staff was nice and helpful, but management was poorly run. The hotel was misrepresented as a Hyatt yet basic amenities such as the shower, WiFi, and “complimentary shuttle” and “laundry” cost an arm and a leg. The shuttle cost $150, and the hotel was $20 a load.
We will not be coming back and hope we can get a partial refund.
Truly stellar pool with three areas of different depths. This allowed children to play more freely while parents enjoyed the pool. Only complaint was limited food options with highly variable quality.
Note this area of Placencia has lots of sea grass and sargassum that washes up on the beaches daily. So depending on your level of comfort swimming in and around it, you may not be able to use the ocean. When it decays it smells heavily of sulfur.
The property is under construction so a lot of the food amenities are limited but the villas are beautifully newly renovated and the staff is very nice. Best to rent a car so that you can explore better food options off property during the day.
The property was dirty the bathroom had broken door, it was dirty and there was no hot water. We didnt even have water in the room to drink! When we ordered food the menu was so limited they didnt even have chicken wings. We had to end our stay early because of the inconvenience and how direty it was.
Anniversary
We received very good service, and the rooms and pool were excellent. The only drawback was that the main restaurant was being removed and eventually replaced, so the on-site dining was limited. However, we ended up renting a golf cart and found terrific dining.
Great pool, good staff, clean. Beautiful beach. Toilets hardly flush though with the low flow, similar to Tulum.
The physical resort was phenomenal. The two reasons I did not give it a five star were 1) that the water pressure in the showers were so low. I never felt clean and could not wash my hair properly, and 2) the hotel restaurant was more expensive than the local restaurants. The days we didn't prepare food in our kitchen, we had to leave the resort. If the prices had been comparable, we would have eaten at the resort more often. The food was delicious, just astronomically expensive. Everything else about the resort was amazing and the staff were so incredibly nice.