酒店回复: Dear Carlos,Thank you for your feedback. We sincerely apologise for the condition of the room and the lack of basic amenities like soap. This does not reflect the standard we strive to maintain. Your comments will be shared with our team to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Claudia,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS SAN ANTONIO - SEAWORLD/NORTHWEST. I was saddened to read that your stay fell short of your expectations due to the insects and all other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
维护不善，有烟味。通风不良。
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酒店回复: Dear KALALA,Thank you for your feedback. We're sorry to hear about your experience with the room's condition and ventilation. We understand how important comfort is, and we have noted your concerns regarding maintenance and the cigarette smell. We are working on addressing these issues to ensure a more pleasant stay for all our guests. Your input helps us focus on areas in need of improvement.Sincerely, Hotel Manager
4.0分
商务出差
原文
翻译提供方：Google
酒店的清洁度，尤其是房间的清洁度还有很多不足之处。
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酒店回复: Querido David,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Aunque apreciamos su puntuación de 4/5 de nuestros HomeTowne Studios de Red Roof San Antonio - Seaworld/Northwest. Estamos decepcionados porque ha indicado que la limpieza del hotel y la habitación no cumplieron con sus expectativas. Es lamentable oír esto.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,Gestión del techo rojo
1.0分
其他
原文
翻译提供方：Google
没有热水
1.0分
商务出差
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Busted Window
Hotel over all wasnt bad rooms were clean, beds were comfortable. They need security, my truck had my windshield busted out and so did another the first night i was there. But thats san antonio for you.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to hear you found the room clean and the beds comfortable. However, we sincerely regret the incident involving your vehicle and understand how upsetting that must have been. Your comments about the need for added security are taken seriously and will be shared with management for review. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Do not recommend
Room was dirty. Empty Gatorade bottles under bed, bathroom shower broken, used soap bar in bathroom, dirty towels, and cockroaches in room. Also woke up and was notified a lot of cars were broken into.
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酒店回复: Dear Lazaro,We are very sorry to hear about the cleanliness issues and safety concerns you experienced during your stay. This is not acceptable, and your feedback has been shared with our housekeeping and security teams for immediate action. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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They first gave me a room that was being occupied, then room they gave me was dirty hairs all over the sheets and linens were stained no shampoo or conditioner products and there were roaches too I guess you get what you pay for.
一切都很棒！服务无可挑剔。
超级脏旧，房间里没有肥皂
糟糕的经历
非常糟糕的体验，房间很脏很脏而且很虐待
房间很脏，有蟑螂，住了三天他们没有打扫房间，因为他们说没有百叶窗，他们不提供浴巾，因为他们总是说商店关门了，他们从不开门它
维护不善，有烟味。通风不良。
酒店的清洁度，尤其是房间的清洁度还有很多不足之处。
没有热水
Busted Window
Hotel over all wasnt bad rooms were clean, beds were comfortable. They need security, my truck had my windshield busted out and so did another the first night i was there. But thats san antonio for you.
Do not recommend
Room was dirty. Empty Gatorade bottles under bed, bathroom shower broken, used soap bar in bathroom, dirty towels, and cockroaches in room. Also woke up and was notified a lot of cars were broken into.
They first gave me a room that was being occupied, then room they gave me was dirty hairs all over the sheets and linens were stained no shampoo or conditioner products and there were roaches too I guess you get what you pay for.