酒店回复: Dear Carlos,Thank you for your feedback. We sincerely apologise for the condition of the room and the lack of basic amenities like soap. This does not reflect the standard we strive to maintain. Your comments will be shared with our team to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
糟糕的经历
非常糟糕的体验，房间很脏很脏而且很虐待
2.0分
其他
原文
翻译提供方：Google
维护不善，有烟味。通风不良。
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酒店回复: Dear KALALA,Thank you for your feedback. We're sorry to hear about your experience with the room's condition and ventilation. We understand how important comfort is, and we have noted your concerns regarding maintenance and the cigarette smell. We are working on addressing these issues to ensure a more pleasant stay for all our guests. Your input helps us focus on areas in need of improvement.Sincerely, Hotel Manager
4.0分
商务出差
原文
翻译提供方：Google
酒店的清洁度，尤其是房间的清洁度还有很多不足之处。
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酒店回复: Querido David,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Aunque apreciamos su puntuación de 4/5 de nuestros HomeTowne Studios de Red Roof San Antonio - Seaworld/Northwest. Estamos decepcionados porque ha indicado que la limpieza del hotel y la habitación no cumplieron con sus expectativas. Es lamentable oír esto.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,Gestión del techo rojo
1.0分
其他
原文
翻译提供方：Google
没有热水
1.0分
其他
Everything in the room were dirty, towels, Bedsheets and bed were really squeaky and noisy and the bathroom floor wasn’t clean , the were bugs in the bathtub
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酒店回复: Dear Guest,We regret the inconvenience you experienced during your stay. Your concerns about cleanliness, bedding condition, and bathroom maintenance have been noted and shared with our housekeeping and maintenance teams for immediate attention. We are committed to improving our standards to ensure a more comfortable and pleasant stay for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
First room was dirty and had stains that looked like blood. Second room after room exchange wasn't too much better. Sink was filthy
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酒店回复: Dear Guest,We regret the inconvenience you experienced during your stay. Cleanliness is a top priority, and your comments regarding room and sink conditions have been shared with our housekeeping team for immediate review and corrective action. We are reinforcing cleaning standards to ensure a more comfortable stay for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
商务出差
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Disappointing
The room wasn’t cleaned properly. The shower had previous person hair everywhere in it. The room had what appeared to be smeared chocolate or something resembling that color. Just was not worth the money I spent.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Cleanliness is a top priority for us, and your feedback regarding the shower and room condition has been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our notice and will ensure better upkeep to enhance guest satisfaction moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
No Iron or Iron Board , no shower shampoo, containers empty, why have them if they going to be empty, never booking this hotel again
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios San Antonio - Seaworld/Northwest. It is truly regrettable to hear that the iron, ironing board and the shower shampoo you mentioned may have fallen short of your expectations. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
一切都很棒！服务无可挑剔。
超级脏旧，房间里没有肥皂
糟糕的经历
非常糟糕的体验，房间很脏很脏而且很虐待
维护不善，有烟味。通风不良。
酒店的清洁度，尤其是房间的清洁度还有很多不足之处。
没有热水
Everything in the room were dirty, towels, Bedsheets and bed were really squeaky and noisy and the bathroom floor wasn’t clean , the were bugs in the bathtub
First room was dirty and had stains that looked like blood. Second room after room exchange wasn't too much better. Sink was filthy
Disappointing
The room wasn’t cleaned properly. The shower had previous person hair everywhere in it. The room had what appeared to be smeared chocolate or something resembling that color. Just was not worth the money I spent.
No Iron or Iron Board , no shower shampoo, containers empty, why have them if they going to be empty, never booking this hotel again