酒店回复: Dear guest, Thank you for the important feedback on your recent stay with us. We are truly sorry to hear that your experience did not fully meet your expectations. Regarding the mosquito bites you reported, our team responded immediately and conducted a thorough inspection of the room. No mosquitoes or other insects were found at that time. As a precaution and in an effort to ensure your comfort, we offered to relocate you and showed you several available rooms, including options in a higher category that were more spacious than the one originally booked. However, as you preferred not to stay on either the ground or top floor, you chose to remain in your initial room, and decided to relocate the following day. With respect to the power outage, this unfortunately affected the entire surrounding area and was not limited to our hotel. The outage activated our emergency lighting and evacuation systems, which we understand may have been unsettling. While the situation was beyond our control, we sincerely apologize for the inconvenience it caused. Please be assured that your comments have been shared with our management team for review. We genuinely value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much improved experience. Kind regards, Front Desk Team
酒店回复: Dear guest, may thanks for taking the time to review your stay with us. Thank you for your positive comments on our hotel décor and location. We are glad we left a positive impression during your time in Florence, and we hope to welcome you back in the future! Warm regards, Front Desk Team
酒店回复: Dear guest, we are genuinely sorry to hear that your experience at our hotel did not meet your expectations. You are correct that some of our rooms face rooftops, and we apologize if you felt uncomfortable in your room because of this feature. Regarding your comment about the service, we are unsure what you mean by "typical American coldness," as our staff often receives positive praise for their warmth and attentiveness. In terms of our location, our hotel is an 11-minute walk (800 meters) from the train station and a 15-minute walk (1.2 kilometers) from Florence’s city center, according to Google Maps. The closest supermarket and pharmacy are a 5-minute walk away, and the nearest restaurant is just a 2-minute walk away. Therefore, it is unclear what you mean by the lack of supporting facilities in the area. Lastly, our staff is always happy to arrange a taxi for our guests, and taxis typically arrive within 2 minutes due to our proximity to the nearest taxi parking area. We hope to have the opportunity to welcome you back soon and provide you with a higher standard of service. Warm regards, Front Office Team
酒店回复: Dear guest, thank you for taking some time to review your recent stay at the Anglo American Hotel Florence. We are glad that you’ve enjoyed your time with us, and we hope to have the chance to welcome you back very soon. Kind regards, Front Desk Team
4.5分
经典大床房
家庭亲子
空调忽冷忽热，其它还行。卫生打扫挺好的，设计感也挺棒！对的起这个价格。到景点步行大多20分钟左右
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酒店回复: Dear guest, thank you for taking some time to review your recent stay at the Anglo American Hotel Florence. We are glad that you’ve enjoyed your time with us, and we hope to have the chance to welcome you back very soon. Kind regards, Front Desk Team
酒店回复: Dear guest, thank you for taking the time to review your stay with us, we really appreciate your feedback. We hope to welcome you back in the future! kind regards, front desk team
这个酒店离河边很近，距离火车站一公里多点，距离圣母百花教堂走路20分钟，周边也有家乐福超市，很方便，早餐在佛罗伦萨算好的了，叫车也方便～
一开始给的一楼房间，孩子在房间里被咬了5个包也不知道是虫子还是蚊子。一开始怀疑是加床不干净要求换房间，前台说没有房间，三个人在一张大床上挤了一晚上。第二天再去前台要求换房间，换到了二楼。
第四天睡到凌晨4点突然停电，一声巨响后应急灯亮了，来回搞了两次，彻底被吵醒。问前台就说是停过电。
以后不会再住了
这家酒店突出一个词：凑合。
前台服务凑合着做，房间卫生凑合着搞，早餐自助凑合着给。只要酒店不倒还能运行下去，就只提供最低限度的保障
房间很小，布局很让人困惑，马桶缩在角落里，早上吃完早餐临时碰到服务员在打扫，枕头和被子竟然都扔在地上。预订房间的信息显示有沙发和办公桌，但是入住时的房间没有，问前台说只有部分有，不是都有。由于我先生要办公，和前台沟通后前台给换了有书桌的房间。常规提供的免费水只有入住第一天才有两小瓶，以后都不会再有。早餐很差，不值35欧，有单点的餐单，但是不会主动拿给我们，却会主动拿给白人，第一天早餐已经登记过了，但是依然有一个年龄稍大的女服务员来问我们有没有房间号，态度非常傲慢，我们认为涉嫌种族歧视。作为挂牌五星，这是我们在欧洲住过的最差的酒店，以后不会再选它。
新开的酒店不在老城里面比较安静，但是离景点也有一点距离，走路要十几分钟… 但是附近非常多吃饭的餐厅，选择很多。酒店服务态度不错但就是…慢。房间很宽敞，尤其是浴室，床品和浴品都非常舒服，最重要是新！一切东西都很新所以住着很舒服。虽然是改造了200年历史的宅子，但是非常光亮且窗户都用了两层双层隔音玻璃，安静得… 与世隔绝。早饭选择还算丰富，但是单独购买需要35欧性价比有点差。
这是我在佛罗伦萨住过非常满意的一家酒店！房间很干净，床品散发着清新的香味。床也非常舒适，让我睡了个好觉。早餐的水果也很美味。不过，浴室确实有点小，但欧洲大多数酒店都这样啦。佛罗伦萨是个小城，我们都是从酒店步行到市中心的，离火车站也蛮近的，走路就能到！
这个酒店有个重大的硬伤就是几乎所有的房间的窗口外不是别人的屋顶就是一堵墙，不开灯的话房间就是黑洞洞的。
房间非常小，服务也是典型的美式冷冰冰。
所谓的安静就是周边也没啥配套都没有，而且非常难打到车（因为佛罗伦萨几乎叫不到uber只能招手的）。
装修很好好看，空间很大，真的很喜欢这家酒店服务也很好，就是卫生条件一般般，浴巾不太干净 附近有工地在施工，但是感觉安全还行吧
空调忽冷忽热，其它还行。卫生打扫挺好的，设计感也挺棒！对的起这个价格。到景点步行大多20分钟左右
挺好的，酒店位置很安全，就是附近吃饭稍微有点不太方便，瑕不掩瑜，携程管家服务非常好，沟通顺畅，好评！！