酒店回复: Dear Valued Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, clean and well-lit rooms, and the warm hospitality of our team. It is truly rewarding to know that you found our hotel to be great value for money.We sincerely appreciate your recommendation and look forward to welcoming you back to Swiss-Belinn Airport Surabaya on your next visit.Best regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: Dear our valued guest,Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your valuable feedback with us.We truly appreciate your detailed comments and are glad to know that you were pleased with the friendliness of our staff and the punctual airport shuttle service. However, we sincerely apologize for the aspects of your stay that did not meet your expectations — particularly regarding the room setup, early check-in policy, and breakfast variety.Your feedback has been shared with our management and respective departments to review and improve our facilities, check-in process, and menu selections to better cater to the preferences of all our international guests.We genuinely value your input and hope to have the opportunity to welcome you back in the future, allowing us to provide you with a more comfortable and satisfying stay.Warm regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: Dear valued guest,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding the noise concern, we regret that your rest was disturbed. As our hotel is located within a local community environment, external sounds at certain times may be audible. Nevertheless, guest comfort is very important to us, and we continuously review our facilities and room allocation to minimize disturbances. For future stays, please feel free to inform us of your preference for a quieter room location, and we will do our best to accommodate.We are equally sorry to learn about your experience with email communication and airport transfer arrangements. This is certainly not the level of responsiveness we aim to provide. Your feedback has been shared with the relevant team for immediate review and improvement. For timely assistance, guests may also contact us directly via our official WhatsApp.We truly appreciate your constructive comments, as they help us improve our service quality. We hope to have the opportunity to welcome you again to Swiss-Belinn Airport Surabaya and provide you with a more comfortable experience.Best regards,Management,Swiss-Belinn Airport Surabaya

酒店回复: Dear Valued Guest,Thank you for choosing Swiss-Belinn Airport Surabaya and for sharing your experience with us. We’re delighted to hear that our convenient location near the airport made your trip to the volcano easier, and that you found our late check-out arrangement helpful and reasonably priced.We’re glad the extension allowed you to relax comfortably before your flight. Your feedback regarding the room size is well noted, and we truly appreciate your understanding as we continuously strive to enhance the guest experience for both business and leisure travelers.We hope to have the pleasure of welcoming you back on your next visit to Surabaya.Warm regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: 尊敬的宾客： 感谢您分享您在泗水瑞士贝林机场酒店的入住体验。 我们很高兴得知您对我们优越的地理位置、优质的服务和酒店的清洁度感到满意。您的积极评价激励着我们继续为每位宾客提供最优质的服务。 我们期待着未来再次欢迎您的光临。 此致， 管理层 泗水瑞士贝林机场酒店

酒店回复: Dear Valued Guest,Thank you for your detailed and positive review. We are pleased to know that you found the rooms quiet and clean, and that our housekeeping schedule was convenient during your stay. It is also wonderful to hear that you enjoyed the wide variety of delicious food at our restaurant, as well as the affordable food street options located behind the hotel.We are glad our close proximity to the airport and complimentary shuttle service added convenience to your visit. Your kind feedback truly motivates us to continue delivering excellent service at Swiss-Belinn Airport Surabaya.We look forward to welcoming you again in the future.Best regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: Dear Valued GuestThank you for choosing to Swiss- Belinn Airport Surabaya for your stay. We appreciate the time you took to rate and compliment our services on our page.It is gratifying to know that you had an enjoyable experience during your stay with us.We eagerly anticipate the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future.Wishing you continued good health and success for you and your family.Best regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: Dear Valued GuestThank you for choosing to Swiss- Belinn Airport Surabaya for your stay. We appreciate the time you took to rate and compliment our services on our page. It is gratifying to know that you had an enjoyable experience during your stay with us.We eagerly anticipate the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future.Wishing you continued good health and success for you and your family.Best regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: Dear Valued GuestThank you for choosing to Swiss- Belinn Airport Surabaya for your stay. We appreciate the time you took to rate and compliment our services on our page. It is gratifying to know that you had an enjoyable experience during your stay with us.We eagerly anticipate the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future.Wishing you continued good health and success for you and your family.Best regards,ManagementSwiss-Belinn Airport Surabaya

酒店回复: 尊敬的宾客 感谢您选择泗水瑞士贝林机场酒店。感谢您抽出时间在我们的页面上评价和称赞我们的服务。 很高兴得知您在我们酒店度过了愉快的时光。 我们热切期待未来有机会再次欢迎您入住泗水瑞士贝林机场酒店。 祝您及家人身体健康，万事如意。 此致， 管理层 泗水瑞士贝林机场酒店