酒店回复: Dear Zhang Yi,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Regarding the unpleasant odor in the corridors, it was due to renovation work, which has since been fully completed — we sincerely apologize for this temporary inconvenience.As for the delayed check-out, you left an hour past the scheduled time, which disrupted the arrivals that followed. Our housekeeping team was unable to work under normal conditions, which impacted their ability to properly prepare the rooms. There is fee for a late check out, that's true.We also want to clarify that still and sparkling water are available free of charge 24/7, right next to the coffee machine, which is also accessible at any time.Regards,Hôtel de l'Espérance.
酒店回复: Dear Wang Yan Thank you for your feedback. We’re genuinely sorry for the discomfort you experienced during your stay.We’d like to clarify that the renovation works did not obstruct access to the reception or prevent check-in in any way. You originally booked a single room of 12m², but we upgraded you to a double room of 21m² at no extra charge. The room faced an inner courtyard that was temporarily closed off for safety during the renovation — an area that wouldn’t have been accessible from the smaller room you initially booked, so this did not represent a downgrade.The renovation has now been fully completed. We apologize if the protective materials on the floor were so eye-catching that they prompted a photo souvenir — they were simply part of the safety measures in place during this brief renovation phase.Best Regards,Hôtel de l'Espérance team
酒店舒适，前台热情，早餐也很不错。附近有地铁公交， RER 站也不远，附近有超市和集市，五区治安也很不错，下次还会选择这里
地点还可以，周围都是小街区，有很多小店，晚上可以在那里吃吃喝喝，但是从机场地铁过去出站后需要步行好一会，还有个楼梯需要提箱子，有点累，价格还算可以了，我当初预定的时候觉得都挺贵的，来玩的时候不算淡季，贵也正常。
晚上好！
我决定立刻写下我对这家酒店的入住体验。
三天三夜过得飞快，我都还没反应过来。
酒店的待客之道真是无与伦比。从前台开始，无论何时，他们都随时准备提供帮助。员工们都非常热心周到。
房间和照片上完全一致。总的来说，Del’ Esperance 酒店比你预想的还要好。早餐也非常美味。
这绝对是探索巴黎的绝佳酒店。我一定会再来的！非常感谢！
温馨的酒店。但需要把行李搬到半层楼，因为电梯只停双数楼层。尽管如此，我还是很喜欢这家酒店。
外面正在装修 酒店楼道有甲醛味很重名字虽然叫五区但是其实在巴黎十三区 来巴黎三次住过最差的酒店没有免费矿泉水 而且房间里的水是酒店续的不是一次性的 房间很小而且卫生条件一般 退房晚了四十五分钟收了二十五欧
无法入住，正在装修当中哦！半夜2:00，我不得不换酒店🏨……佩服携程签约的坑人酒店🏨，1300人民币每晚的价格，垃圾的硬件！打开窗，满地的装修材料！气味让人窒息，千万不要订这家酒店！大坑！！！剧毒化学污染环境！服务态度特别差！
千万不要让携程坑了，这酒店污染严重！根本不能入住！
🫶整体印象：基本和预定页面看到的酒店图差不多去，比较小，但该有的基本都有。酒店是用钥匙锁，出门的时候把钥匙锁放到前台即可。
🚇交通：酒店离地铁也蛮近，比较方便。旁边也有很多公交车站。酒店在5区，非常安全。
🥂美食：酒店最近的十字路口有好多餐厅，喝酒吃东西都还蛮不错。
房间有点小，但是早餐还可以
酒店地理位置优越，离餐馆很近。从酒店步行就能到万神殿、卢森堡公园和巴黎圣母院。
客房每天打扫，这一点很好。不过，标准间的空间很小，卫生间也小，桌面空间也不多。如果房间大小不是你主要考虑的因素，那还可以。
酒店总体来说干净舒适。
一家漂亮又可爱的酒店，离市中心和地铁都很近。早餐很棒，虽然每样东西量都不多，但选择很丰富。房间确实很小，和巴黎大多数酒店一样，但该有的设施都有。床很软也很大。非常喜欢酒店对待客人的态度。