酒店回复: Thank you, Robert, for sharing your experience. We're truly sorry to hear that you felt unwelcome during your stay. Your feedback is important to us, and we'll address these concerns with our team to improve the experience for all our guests. We hope you'll give us another chance in the future.
3.0分
家庭亲子
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Mixed bag at this hotel.
PROS:
- the rooms are giant
- pools are very nice, lots of chairs available
- generally speaking staff were very polite
- text message access to front desk
- access to Regency
- vallet parking was a plus for us
CONS:
- as of October 2025 beach access is very limited as large chunks of the beach are under restoration/not accessible and the beach is NOT suitable for small children (mine are 7&9 and they struggled), nor is it good for sitting and spending time at as it is VERY narrow & waves are strong.
- no life jackets available for children - again, a huge miss for those of us with children when compared to Marriott who has them available next door, in several sizes.
- services and kids entertainment was very much lacking in comparison to Marriott, and whatever was available cost $10 or 15 or 25 extra.
- staff while nice were not knowledgeable. We arrived quite late and the front desk could not tell us of any one place we could eat, just did not know what is open and we had to find that ourselves by calling a few places.
- very early check out of 10am.
- finally, getting a text message telling me that before check out i am to ***** linens, start the dishwasher, and take out garbage all before 10am, after i pay thousands of dollars to stay there is mind blowing. Literally i have never been asked that in any resort of this calibre, ever. If there is a sure way to tone down ‘luxury’ - this is it, Hyatt. Get it together.
5.0分
家庭亲子
Beautiful rooms, staff was very friendly, beautiful lobby and views! Fun pool area with water slide etc. Highly recommend!
5.0分
其他
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This was a perfect set up for my husband and I and our adult son. We both had our own rooms and bathrooms on opposite sides of the floorplan with a small kitchen and living area between us with a wonderful spacious balcony that looked out to the amazing pool area with the ocean just beyond that. Everything was nice, clean, and you could order good food from the pool bar. It was a short walk to the Kannapali shops and restaurants.
5.0分
家庭亲子
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Great place for families. 2 bedroom condos are super spacious. You can walk to whalers village in about 20min. Lots of options to eat and shop at the Hyatt next door and you can use their facilities as well. Beach is awesome.
5.0分
家庭亲子
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It was so wonderful. The staff was so great and got us taken care of quickly after a tiring night of trying to make new plans after the Tsunami. I’m so grateful for their kindness…it’s a beautiful resort with wonderful amenities and a great location.
5.0分
家庭亲子
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Great location. Spacious, beautiful unit. Perfect for me, my mom and my daughters. Gorgeous view. Full kitchen to eat at home some nights. Would stay here again!
5.0分
其他
Room size, location, and the resort itself is amazing. So many things to do nearby, within walkable distance.
位置超赞，就在海滨！🌊 休息室真是个大优势——早上10点退房后，我们还能继续享受海滩，然后洗个澡放松一下，准备下午的航班。住宿非常方便舒适！
喜欢这些房间是公寓式的。能买到食物和零食真好。另外，也很喜欢有洗衣机和烘干机
Aloha精神荡然无存。除非我们买东西，否则大陆人会感觉不受欢迎——然后他们会虚伪地笑着收钱，然后那种依然鲜活的“滚出我的岛”精神就会显现出来。
Mixed bag at this hotel.
PROS:
- the rooms are giant
- pools are very nice, lots of chairs available
- generally speaking staff were very polite
- text message access to front desk
- access to Regency
- vallet parking was a plus for us
CONS:
- as of October 2025 beach access is very limited as large chunks of the beach are under restoration/not accessible and the beach is NOT suitable for small children (mine are 7&9 and they struggled), nor is it good for sitting and spending time at as it is VERY narrow & waves are strong.
- no life jackets available for children - again, a huge miss for those of us with children when compared to Marriott who has them available next door, in several sizes.
- services and kids entertainment was very much lacking in comparison to Marriott, and whatever was available cost $10 or 15 or 25 extra.
- staff while nice were not knowledgeable. We arrived quite late and the front desk could not tell us of any one place we could eat, just did not know what is open and we had to find that ourselves by calling a few places.
- very early check out of 10am.
- finally, getting a text message telling me that before check out i am to ***** linens, start the dishwasher, and take out garbage all before 10am, after i pay thousands of dollars to stay there is mind blowing. Literally i have never been asked that in any resort of this calibre, ever. If there is a sure way to tone down ‘luxury’ - this is it, Hyatt. Get it together.
Beautiful rooms, staff was very friendly, beautiful lobby and views! Fun pool area with water slide etc. Highly recommend!
This was a perfect set up for my husband and I and our adult son. We both had our own rooms and bathrooms on opposite sides of the floorplan with a small kitchen and living area between us with a wonderful spacious balcony that looked out to the amazing pool area with the ocean just beyond that. Everything was nice, clean, and you could order good food from the pool bar. It was a short walk to the Kannapali shops and restaurants.
Great place for families. 2 bedroom condos are super spacious. You can walk to whalers village in about 20min. Lots of options to eat and shop at the Hyatt next door and you can use their facilities as well. Beach is awesome.
It was so wonderful. The staff was so great and got us taken care of quickly after a tiring night of trying to make new plans after the Tsunami. I’m so grateful for their kindness…it’s a beautiful resort with wonderful amenities and a great location.
Great location. Spacious, beautiful unit. Perfect for me, my mom and my daughters. Gorgeous view. Full kitchen to eat at home some nights. Would stay here again!
Room size, location, and the resort itself is amazing. So many things to do nearby, within walkable distance.