酒店回复: Dear Jinbanxian,Thank you for taking the time to share your wonderful experience at Pan Pacific Serviced Suites Kuala Lumpur.We are delighted to hear that you enjoyed our excellent location and found it convenient for shopping and dining. It is also wonderful to know that you appreciated our breakfast spread, offering a variety of dishes, and the afternoon living room for relaxation and light bites.We are especially pleased that our housekeeping team’s attention to detail, even folding your pajamas, brought a smile to your day. Your kind words are a great encouragement for the entire team.We look forward to welcoming you back for another enjoyable stay in the near future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest, On behalf of the Hotel Management Team and all associates of Pan Pacific Serviced Suites Kuala Lumpur, thank you for taking the time to share your feedback.We are pleased to hear that you appreciated our central location in the heart of Kuala Lumpur, with convenient access to shopping malls and restaurants. It is also wonderful to know that you enjoyed the breakfast selection, the view towards the Petronas Twin Towers, and found the washer-dryer combination especially convenient during your travels.At the same time, we are truly sorry to hear that your child was unwell during your stay, and we hope he or she is feeling much better now. We also sincerely apologise for the inconvenience caused by the shower malfunction. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and rectification to prevent a recurrence.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you and your family back for a much more seamless and enjoyable stay in the future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Czb, On behalf of the Management Team and all associates of Pan Pacific Serviced Suites Kuala Lumpur, I would like to sincerely apologise for the disappointing experience you encountered during your recent stay.We are deeply concerned to learn about the issues you faced, including the incorrect room allocation, the downgrade without proper explanation, and the lack of an apology from our front desk team. This is certainly not the standard of service we aim to deliver, and we sincerely regret the inconvenience and frustration caused.We also regret the malfunctioning dryer in Room 1403, the absence of laundry detergent, and the lower-floor assignment that did not meet your expectations. Please rest assured that your feedback has been shared with our Front Office, Housekeeping, and Engineering teams for immediate review and corrective action. These matters will be addressed to ensure they do not recur.We take concerns regarding perceived discrimination very seriously. While we do not tolerate any form of unfair treatment, we understand how your experience may have caused doubt, and we will review our policies and training to reinforce fairness, transparency, and consistency for all guests.We regret that your stay did not meet expectations and sincerely apologise for the impact this had on your visit. Your feedback is invaluable, and we hope that you may allow us another opportunity in the future to provide the high standard of service and comfort that our guests deserve.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Thank you for taking the time to share your experience at Pan Pacific Serviced Suites Kuala Lumpur.We are delighted to know that you found the apartment comfortable and appreciated the flexibility of the bedding arrangement, as well as the great view. It is also wonderful to hear that our convenient location, with easy access to the sightseeing bus and nearby light rail station, added to your overall experience.We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Kuoyee2000,Thank you for taking the time to share your experience following your recent stay at Pan Pacific Serviced Suites Kuala Lumpur.We are pleased to know that you found your room spacious and well-equipped, and that our location was convenient for visiting Pavilion Mall. It is also wonderful to hear that our breakfast team provided attentive service during your stay.We appreciate your honest feedback regarding the breakfast selection and variety. Your comments are valuable to us and will be shared with the team as we continuously look for ways to enhance the dining experience for our guests.We hope to welcome you back for another comfortable stay in the future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Sharonmimizhu, Thank you for sharing your feedback. We sincerely regret the distress and inconvenience you experienced during your departure. Safety procedures, including fire alarm tests, are conducted in line with regulations, and we understand how the elevator unavailability may have impacted your schedule.We also take your comments regarding the handling of your call seriously and will review our service procedures to ensure all guests are assisted promptly and courteously.We appreciate your feedback and hope to have the opportunity to welcome you again.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Iceba, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us.We are delighted to hear that you enjoyed our apartment-style rooms, including the kitchen and washer-dryer combo, spacious bed, and daily replenishment of the coffee capsules. It is also wonderful to know that our housekeeping team kept your room spotless and contributed to your comfortable stay.We are pleased that our central location provided convenience for exploring Kuala Lumpur and accessing nearby attractions and shopping. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back for another exceptional stay.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Shigabbyya, On behalf of the Hotel Management Team and all colleagues at Pan Pacific Serviced Suites Kuala Lumpur, thank you for sharing your kind feedback.We are delighted to hear that you enjoyed our excellent service, clean and comfortable environment, and thoughtful amenities such as the filtered water. It is also wonderful to know that our central location made exploring Kuala Lumpur convenient and that you enjoyed the complimentary dessert during your New Year’s Eve stay.Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Ailvyoudezhoujielun, On behalf of the Hotel Management Team and all staff at Pan Pacific Serviced Suites Kuala Lumpur, I would like to express our sincere appreciation for choosing Pan Pacific Serviced Suites Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia.We are delighted to hear that you enjoyed the spacious room and excellent TV and sound system. We also appreciate your feedback regarding the front desk location and understand how it may be initially confusing. Your comments will help us guide future guests more clearly.It is also pleasing to know that you found our location convenient, with nearby amenities and shopping options enhancing your stay. We look forward to welcoming you back for another enjoyable and comfortable experience.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur