酒店回复: Dear Ailvyoudezhoujielun, On behalf of the Hotel Management Team and all staff at Pan Pacific Serviced Suites Kuala Lumpur, I would like to express our sincere appreciation for choosing Pan Pacific Serviced Suites Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia.We are delighted to hear that you enjoyed the spacious room and excellent TV and sound system. We also appreciate your feedback regarding the front desk location and understand how it may be initially confusing. Your comments will help us guide future guests more clearly.It is also pleasing to know that you found our location convenient, with nearby amenities and shopping options enhancing your stay. We look forward to welcoming you back for another enjoyable and comfortable experience.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Sharonmimizhu, Thank you for sharing your feedback. We sincerely regret the distress and inconvenience you experienced during your departure. Safety procedures, including fire alarm tests, are conducted in line with regulations, and we understand how the elevator unavailability may have impacted your schedule.We also take your comments regarding the handling of your call seriously and will review our service procedures to ensure all guests are assisted promptly and courteously.We appreciate your feedback and hope to have the opportunity to welcome you again.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Iceba, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us.We are delighted to hear that you enjoyed our apartment-style rooms, including the kitchen and washer-dryer combo, spacious bed, and daily replenishment of the coffee capsules. It is also wonderful to know that our housekeeping team kept your room spotless and contributed to your comfortable stay.We are pleased that our central location provided convenience for exploring Kuala Lumpur and accessing nearby attractions and shopping. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back for another exceptional stay.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Shigabbyya, On behalf of the Hotel Management Team and all colleagues at Pan Pacific Serviced Suites Kuala Lumpur, thank you for sharing your kind feedback.We are delighted to hear that you enjoyed our excellent service, clean and comfortable environment, and thoughtful amenities such as the filtered water. It is also wonderful to know that our central location made exploring Kuala Lumpur convenient and that you enjoyed the complimentary dessert during your New Year’s Eve stay.Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay. We’re pleased to know that you found our rooms clean, spacious, and family-friendly, and that you enjoyed our rooftop executive lounge, stunning pool, and convenient location in the heart of Bukit Bintang.We regret to learn that certain aspects of your experience, such as the booking process and the handling of the local tourism tax, did not meet your expectations. Please rest assured that your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance our service efficiency and guest experience.We truly appreciate your kind words on the overall value and look forward to the opportunity to welcome you back for a smoother and more enjoyable stay in the near future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Sharonmimizhu, On behalf of the Hotel Management Team and all staff at Pan Pacific Serviced Suites Kuala Lumpur, I would like to sincerely thank you for sharing your feedback.We are delighted to hear that you enjoyed our prime location, within walking distance to Pavilion Mall and the night market, as well as the variety of nearby food and drink options. Your recommendations are greatly appreciated and will be helpful to future guests.We look forward to welcoming you back on your next visit to Kuala Lumpur.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to sincerely thank you for choosing to stay with us during your autumn break and for sharing your kind feedback.We are delighted to hear that you found our location convenient, with easy access to dining options and public transportation, and that the spacious, clean, and well-equipped room suited your family’s needs. It is truly rewarding to know that you felt comfortable, welcomed, and at home during your stay.Thank you for your strong recommendation. We greatly appreciate your support and look forward to welcoming you and your family back again on your next visit to Kuala Lumpur.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Vonney, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to know that you enjoyed the spacious room and comfortable king-size bed, and that our team was able to promptly provide the extra bedding for your comfort.While we regret that the room view did not fully meet your expectations, we’re pleased that you appreciated our convenient location near Pavilion Kuala Lumpur and the nearby dining options.We truly appreciate your kind words and look forward to welcoming you back for another pleasant stay soon.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur