4.8 分, 棒 98%推荐 卫生 4.9 环境 4.8 服务 4.7 设施 4.7

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全部 推荐 (46)待改善 (1)有图 (5)在龙山站旁边 (4)
5.0

下雨天的风筝Stefan 点评达人

2019-10入住,2019-10-26发表| 情侣出游 经携程预订| 精致特大床套房

酒店位于龙山区,靠近龙山站和新龙山站,去首尔市区周边景点搭程地铁都在30-40分钟左右!酒店周边吃的东西不多,不在闹市区域,有个大商场,可以购物吃饭!酒店符合五星标准,科技感十足,也很新。就是前台无中文服务人员。

  • 当天追加:拍的房间视频和大堂!
  • 酒店回复:Greeting from Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City! First of all, Thank you for choosing our hotel. We're thrilled with your earnest review and recommendation for our hotel! As you mentioned, there are great cuisine not only around our hotel but also in the hotel, such as Food Exchange on the 2nd floor. Also, duty free department store is close from our hotel, therefore, it is good to go shopping in the near area. About Chinese-speaking staff, there are staff who could speak Chinese, but due to schedule shift, the staff is not always at front desk. However, we'll do our best to help and serve you with all our heart. We're looking forward to your next visiting in the nearest future. Sincerely, Hyeonji Im (Distribution)
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4.3

320182**** 点评达人

2019-10入住,2019-10-11发表| 家庭亲子 经携程预订| 精致特大床套房

过一座天桥就是龙山站,房间view不错。使用洗衣机后下水道稍微有一点点味道。卫生间干湿分离略差,淋浴后水会漫出浴帘

  • 酒店回复:호텔답장내용 : Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. Indeed, we are deeply sorry to learn that your experience did not align with your expectations, due to our lack of service. This is indeed unacceptable and far from our usual high standards. Please accept our sincerest apologies for those inconveniences. I will share your comment with the team concerned. I do hope we will have a solution soon. The scent will be vanished in the washing machine and the shower facility will be fixed. Thank you for your understanding and we'll take action to break through this situation. Once again, we feel sorry that your stay was not enjoyable and hope we will have the opportunity to welcome you back in the future.
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5.0

_WeChat24500**** 点评新星

2019-06入住,2019-06-30发表| 朋友出游 经携程预订| 精致特大床套房

房间设施齐全,出行真的很方便,地铁龙山站是一个交通枢纽,套间住了七天,因为有洗衣机也十分方便,设施很新,游泳池和健身房也很不错

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5.0

300398**** 点评新星

2019-11入住,2019-12-05发表| 其他 经携程预订| 精致特大床套房

酒店很不错,环境优美,地理位置好,交通方便,房间舒适卫生,服务人员很热情,乐于提供各种帮助,早餐丰富。设施很人性化,网络高速信号好,窗外风景好。有特别的开床服务,房间小摆件的设计也很有特色。性价比不错,下次还要入住

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5.0

320129**** 点评新星

2019-10入住,2019-11-06发表| 情侣出游 经携程预订| 精致特大床套房

临时订的房间,没包早餐,花钱去吃了一次,还不错吧,大概四星水准,价格是二百人民币一位。房间设施不错,灯光窗帘什么的都是智能控制的。酒店位置还好,走一个小几百米的天桥就到地铁/火车站了。楼层比较高,可以俯瞰首尔老城区。

  • 酒店回复:Dear Sir/Madam, Warm Greeting from Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City! First of all, Thank you for your wonderful words after your recent stay at Novotel Suites. It is our pleasure to know that you had a delightful stay with us. It is our commitment to provide to all of our guests the finest products and services. Therefore, we are all happy to learn that we were able to meet your expectation. Once again, thank you. It truly warms our heart. Your kind words will be shared with the entire team to keep them motivated in giving our valued guest an excellent service. We're looking forward to welcoming you again in the nearest future. Sincerely, Hyeonji Im (Distribution)
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5.0

_WeChat282592**** 点评新星

2019-10入住,2019-10-28发表| 朋友出游 经携程预订| 豪华套房

价格略贵,其他都还可以,近条地铁,就是周边吃饭的得走到免税店附近才有。要是商务倒是可以,家庭旅游不是购物为主也可以,购物为主建议还是在明洞或者东大门住比较好。

  • 酒店回复:Dear Sir/Madam, Greeting from Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City! First of all, thank you for choosing our hotel. It is good to know the overall information about the location of our hotel. If you're planning to visit Seoul in the nearest future, please visit our hotel again and have a wonderful meal at our restaurant, Food Exchange! We're looking forward to your upcoming visiting. Sincerely, Hyeonji Im (Distribution)
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4.5

1376311**** 点评新星

2019-10入住,2019-10-08发表| 家庭亲子 经携程预订| 精致特大床套房

在首尔来说,这里的房间算比较大了……但是房间居然不提供免费牙膏牙刷……一套要3000安……要被子也要收费……这五星级的制度做得跟经济酒店似的……

  • 酒店回复:Dear Sir/Madam, Warm greeting from Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City! First of all, thank you for your kind review. It is our pleasure that you were satisfied with the our room. For the tooth brush and tooth paste, we regret that it couldn't be offered without extra charge for the environmental protect. Thank you for your understanding and participating in our campaign. Please visit our hotel in the nearest future and enjoy another wonderful staying with us! Sincerely,
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5.0

陶科比 点评达人

2019-08入住,2019-09-23发表| 朋友出游 经携程预订| 精致特大床套房

酒店位置很好,上次住的也是同一个旗下品牌,就在隔壁楼,二楼有便利店,一般需要的日用品都可以买到。退房时有物品忘在酒店,离店后发现,给酒店打了电话。工作人员很细心的记录我说明的物品颜色和特点,并且在之后我觉得很短的时间内回电给我说物品已找到。因为那时我离酒店不算远,所以就跟工作人员说了自取时间,顺利取回物品。超级赞👍

  • 酒店回复:Dear Sir/Madam, Warm Greeting from Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City! First of all, Thank you for taking your time for precious review. It is great to know that you were satisfied with our service, especially for your lost stuff. It was our pleasure to help you to find your belongings. We'll do our utmost to please you again. Please visit our hotel once again in the nearest future. We're looking forward to your next visit. Sincerely, Hyeonji Im (Distribution)
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3.3

cat-blue 点评达人

2019-10入住,2019-10-28发表| 独自旅行 经携程预订| 精致特大床套房

前台办入住,明明一次可以给到客人满意的房间,来回溜我三趟,不太友好,叫Elena Lee的前台服务人员。

  • 酒店回复:尊敬的 cat-blue: 十分感谢您花时间告诉我们有关您在 Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Novotel Suites,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
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5.0

_WeChat286182**** 点评达人

2019-11入住,2019-12-05发表| 商务出差 经携程预订| 精致特大床套房

窗外可以看到南山塔,不错

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